Charged after cancellation

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  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
I cancel the Internet four months ago almost 5 months ago and they're still charging me they they are crazy I'm gonna call the Better Business Bureau
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Wayne Banister

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  • screwed

Posted 9 months ago

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SonyaA

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File complaint through your bank also. They might block any further payments 
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Brad, Viasat Employee

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Wayne if you're still being charged regularly 5 months after cancelling you may not have been cancelled properly or at all. We can ONLY cancel with a phone call to 855-463-9333. Some charges like an early termination fee or equipment could occur within a month after the cancellation. Please call us and we'll clear it up
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Al Santayos

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Why am I not shocked by this? Viasat is about as unscrupulous as they come.
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Oliver

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I had no problem with one of my account cancellations.
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Nathan Hart

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I’ve never had any problems with Viasats billing procedures. 5 years in, service on VS1 & VS2. Friends and family also all satisfied customers. I’m sure there is a very valid reason for the OP being charged.
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Al Santayos

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Nathan, your experience isn't typical, and you know that.
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Nathan Hart

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It’s typical of every viasat user I know in person. In real life.
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Al Santayos

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Nathan, just because Viasat serves your small world well doesn't mean they are a great company to deal with. Are you ignoring what others think of Viasat? I would have to ask, how old are you, and what is your life experience?
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GabeU, Champion

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At the same time, Al, don't assume that the complaints you see on here, and on other sites, means what you're reading is "typical".  What about the customers who don't post complaints, which is the majority?  Is their experience typical?  Do we know what their experience is?  

And to say that Nathan's experience of not having billing issues is not typical is a stretch, isn't it?  Have you seen tens of thousands, or even hundreds of thousands, of ViaSat/Exede/WildBlue customers complaining about billing issues?  If so, where? 

I don't agree with his statement of there having to be a "very valid reason" for the OP being charged, but that doesn't mean his experience of not having billing issues is atypical.  In reality, I would think his billing experience is more typical than not.        
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Jab

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@Gabe -  "What about the customers who don't post complaints,..."

Billing SNAFUs do happen...computerization is not perfect, nor are CSRs. And then of course, there are these types of companies, where morality/laws are weighed against the profit gains,

State Street in settlement talks with SEC over client overcharges - State Street Corp. is discussing a possible settlement with the U.S. Securities and Exchange Commission to head off an enforcement action related to the company overcharging clients by hundreds of millions of dollars over nearly two decades.

I had a billing issue with Verzion last year, and since I couldn't get their CSRs to rectify it, I had to use credit card company to make it clear Verizon's charge was incorrect.
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Brad, Viasat Employee

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They do from time to time and we can usually correct it quite easily and quickly.

However in my experience a lot of the issues are just a promotion roll-off, prorated charge and if it's a point where an error was made it's corrected. With that said there's far far far more people contacting about things like data and signal compared to billing.

Either way the OP can email us or call us to get to the bottom of things
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GabeU, Champion

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Jab,

I didn't suggest otherwise.  I only proposed that billing issues being the norm is highly unlikely, and the opposite is more than likely to be.  
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Al Santayos

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Cancelling Viasat is like pulling teeth as they make you listen to a speech when you call to cancel after navigating though an annoying menu. They try the best they can to make quitting them the same PITA as their bad service.
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Brad, Viasat Employee

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Those are legal disclosures that have to be read and agreed upon. Pretty standard in the industry. 
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Al Santayos

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Never had that issue when canceling any other service, even internet. please stop with your excuse making. No one ever forced me to listen to a speech to cancel their service. Industry standard? Do you mean Viasat and Hughsnet taking turns lowering the bar for internet access? Sorry, we are not as stupid as you think we are.
(Edited)
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david, Champion

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I didn't have any problem canceling. It went smooth and easy. Unlike Dish Network who jerks when I called to cancel.
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david, Champion

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I didn't have any problem canceling. It went smooth and easy. Unlike Dish Network who jerks when I called to cancel.
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Jab

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@ GabeU

From years ago, and I suspect the same today, if a company has too many credit card complaints against it, and where credit card company finds a pattern of legit beefs, a company may loose the ability to use credit card means.  Hence, companies normally act in good faith since the consequences could put them out of business.

But, when companies serve millions, sometimes their CSRs are not empowered to make it right.  And sometimes, a smaller company may charge your card, even though you have not bought from them in awhile, and then undo it a week later...I've had this done.   There are, and have been abuses....but with time, credit card companies have attempted to rectify.

To my awareness, Viasat attempts to act in good faith....and having an email support means I think is good. 
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GabeU, Champion

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Neither of your replies refute my statement, so what was the point of them?  To say that billing issues happen?  No kidding.  To say that companies try to fix them when they do?  Again, no kidding.  

So, again, what is the point of your replies to my statement that billing issues are highly unlikely to be the norm?  

No offense, Jab. and I really do mean that, but sometimes your replies just seem out there and unnecessary, and you sometimes seem to try to make a point of giving information that really doesn't apply to the referenced statement.  Sometimes your replies seem to be just for the sake of replying.    
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Jab

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@GabeU

I believe its best to explore various "rabbit holes," so a reader is informed.  As an example, if someone was to read this review, Viasat Satellite Internet Review, their expectations may be shattered since this author has skimmed over.

Yes, truly focused responses do not exist on this forum...nothing new under the sun here.

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Steve Frederick-VS1/Beam314, Champion

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I miss the old forum.
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Jab

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My hunch is someone with narcissistic traits was instrumental in using GetSat's paradigm.
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Casual Observer

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My hunch is that Steve misses a specific feature of the old forum.
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Steve Frederick-VS1/Beam314, Champion

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You are correct, CO, but life goes on, with a few disappointments along the way, but that is OK. I am happy with how the Liberty plan is working for me.
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Al Santayos

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https://www.reviews.com/satellite-internet/viasat/

The site is obviously getting a commission to promote and or sell various internet services. They are completely useless.

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Jab

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@ GabeU....billing issues are highly unlikely to be the norm? 

Here is current news of an example of "highly unlikely to be the norm," but it happened in recent years

Office Depot pays FTC $25 million for allegedly using fake malware scans and charging for repairs-The settlement is part of a lawsuit brought by the Federal Trade Commission (FTC), which claimed both companies and Office Depot subsidiary OfficeMax used a tool called PC Health Check Program to show customers that malware infections had been discovered on a computer when no such problems were present.

Again, I'm not aware of such behavior by Viasat, but point here is most people would assume Office Depot was legit when evaluating a customer's computer.
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Jim16

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"The site is obviously getting a commission to promote and or sell various internet services. They are completely useless."

Looks like a fair article to me.

Product Overview

Best for

People living in rural areas who don’t have access to DSL or cable internet providers but still need fast speeds

Not for

People who can get affordable and fast cable internet at their homes, as well as people who don’t have a clear view of the Southern sky from their home (perhaps due to trees; more likely due to tall buildings)


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Jab

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@Al Santayos...site is obviously getting a commission to promote

This article is about Is your VPN secure? but they make the point that Consumers are in the dark

Our research found that it is very hard for VPN customers to get unbiased information. Many VPN providers pay third-party review sites and blogs to promote their services by writing positive reviews and ranking them highly in industry surveys. These amount to advertisements to people considering purchasing VPN services, rather than independent and unbiased reviews. We studied 26 review websites; 24 of them were getting some form of kickback payment for positive reviews.


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Jab

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@Jim16...Looks like a fair article to me.

Frank Herbert, "Chapterhouse: Dune" said,

"Thinking you know something is a sure way to blind yourself."

As these researchers noted, "We studied 26 review websites; 24 of them were getting some form of kickback payment for positive reviews."

Hence, does this site get kickbacks?
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Jim16

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If you think they do than are you blind?

Has nothing to do with kick-backs.  The site states that Sat. internet is for people with no other options.
(Edited)
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Jab

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@Jim16

Viasat's geographical spot environments have ranged from from enjoyable to pain, as based upon user comments.  Suggesting "Best for....still need fast speeds" is incongruous with preceding statement, and ignores this pain/enjoyable reality.

Further, this author negates the "upto" speed rhetoric in her assessment: ."Best for....still need fast speeds."  "Fast" is a positive remark, which sucks them in.

I stand by my previous statement, "As an example, if someone was to read this review, Viasat Satellite Internet Review, their expectations may be shattered since this author has skimmed over."
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Jab

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Advertisement Disclosure

Reviews.com has an advertising relationship with some of the offers included on this page. However, the rankings and listings of our reviews, tools and all other content are based on objective analysis. For more information, please check out our full Advertiser Disclosure. Reviews.com strives to keep its information accurate and up to date. The information in our reviews could be different from what you find when visiting a financial institution, service provider or a specific product’s website. All products are presented without warranty.

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Jab

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Remember.... based on objective analysis.....The information in our reviews could be different from what you find .... incongruous.
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Jim16

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(Edited)
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GabeU, Champion

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I miss the old forum.  
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Jab

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@Gabe

The previous forum was riddled with 'how bad it is" posts.  This forum started in Wildblue days, so it was filled with these posts.  My guess is VS perceived this as bad PR, and they felt it wasn't of their making.  So, with GetSat, they eliminated it, plus have direct control on what public sees via manipulative means that GetSat provides.

I have doubts VS will go back to a forum format, whereby posts remain for years in various sections.  I suspect someone at Carlsbad made or influenced their change. Do note that VS previous business model was about making good impressions, but with earthly satellite customers, VS can not accommodate their expectations/wants.
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Casual Observer

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I miss the old forum.
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Steve Frederick-VS1/Beam314, Champion

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Who took my "IGNORE" button?
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Jim16

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Jim16

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" plus have direct control on what public sees via manipulative means that GetSat provides."

Now we know Jab is out of touch with reality.  If Jab thinks Viasat "tamps down" all the bad comments on this forum, then we need to take everything Jab says with a bucket of salt. ( which every one does anyway)
And while we are on the subject, It's really petty when someone goes to a "traditional" ISP and then comes back here to bad mouth Viasat.  It has always been known that if we find a land based ISP then we would leave Sat. internet. Even the Mods here will tell you that.  I'm very grateful that Viasat was there for me when I had no other option.  Coming back here and telling us how much better your new land based ISP is  pretty childish behavior, and a "Mister Obvious" statement.
(Edited)
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Jab

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@ Steve Frederick

Chickenman is out of commission, due to his Chicken Coupe blowing a rod, along with replacement parts for his Geshtunkana Ray Gun no longer available.
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Jab

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@Jim16

FWIW - A check for my Coop's April billing has been delivered to their deposit slot, located at their building.

PS: One should read up on how oppressed people react.  A good starting point would be John Stuart Mill's essay “The Subjection of Women.”
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Casual Observer

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FWIW, Jim was referring to Al in the second paragraph - try to keep up Jab.
(Edited)
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Jim16

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“The Subjection of Women.”

Al is a woman?
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Casual Observer

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No but apparently when it comes to oppression, billing problems rank right up there with the women's suffrage fight. 
(Edited)
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Jim16

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When Jab starts making sense I'll moved to a state that allows assisted suicide....
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Jab

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@CO

Do keep in mind what Frank Herbert, "Chapterhouse: Dune" said,

"Thinking you know something is a sure way to blind yourself."

FWIW, “forced” oppression was described by Karl Marx and Friedrich Engels, and “willing” oppression described by John Stuart Mill represents a subtle form of  oppression based within enculturation.  Being locked in a time based contract can represent “willing” oppression...going online, and knowing ISPs/etc are monitoring your habits can represent “willing” oppression, if you disapprove of these acts.
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Casual Observer

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So you're saying Al is in fact a woman? My bad...

Did John Stuart Mill use a Verizon Unlimited Jetpack Plan or was he oppressed by Viasat? Did he continue to get charged for 5 months after cancelling Viasat?
(Edited)
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Jab

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@CO

One is not familiar with vernacular used by psychologists/socialists, nor the two concepts of oppression I mentioned, nor what state of mind exists with enculturation, most likely.  Willful or Willing oppression means in essence one is engaged in a behavior without being forced, and either one is opposed to it (but does it), or one is unaware of being oppressed, or one does not perceive being oppressed.  An example, signing a two year contract represents a willful act, and if most all people do not prefer to sign a two year contract, then we say this represents a willful oppression...you don't have a choice, if Viasat/Hughes is your only option, and you have to have it.  Hence, Viasat is like an oppressor who demands obedience. We could further suggest VZW, with a month by month prepaid is not an oppressor since as Johnny Paycheck could say, take this Jetpack and shove it, without consequences.
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Casual Observer

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Spare me the elite academic attitude and try to develop a sense of humor.   I know what it means Jab -  does one have any Grey Poupon? At least over here you've got somebody to banter with, while on DSL Reports you're stuck arguing with yourself. At least that guarantees a victory.

Viasat is currently my only option and may change but I can cancel and do without. I always have a choice. SImarly others impacted by the policy chaage were able to cancel without consequence. So did John have a Jetpack or Viasat or did he simply go without?

The lack of internet access doesn't rank right up there with any form of oppression nor is it a human right. It's a service, you either pay for it or you don't. I miss the old forum... let me explain that meme to you... I blocked you there, I block you on DSL Reports and would do the same here given the option. I'm sure there are those here would do the same and block me also.

Find another rabbit hole to bound into while advising reviews.com about the inadequacies of their Viasat review.
(Edited)

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