Charged after cancellation

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I cancelled my service with WildBlue a couple months back. I packed all of my stuff up and sent it back in the box that was sent to me. The box had instructions and pictures of everything that needed to be sent back. The Styrofoam had inserts for every piece also. So, I packed it all up and shipped it all out, back to the company. 2 weeks later, a charge hit my account for $163.50. They told me I did not return the modem. It has been a week and a half since they opened the ticket to try to locate the modem, and they have no new information for me, much less a refund. If you are looking on here for reviews, I would definitely look somewhere else for your internet needs. Their customer service is very poor.
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Dana Matthews

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  • angry

Posted 1 year ago

  • 2
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Markgc, Champion

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I have heard of this happening several times before. How do you protect yourself against this.  Can you go to a packing service and get them to notarise the contents and then seal the Exede shipping box.   At the moment it ends up as your word against Exede. If the Exede employees don't log in the equipment correctly or worse still take it home with them then where is the safeguard.   I want to protect myself when I eventually send this stuff back to Exede and their goods receiving track record is not stellar by any means.

I fail to see how used equipment can have this actual value. What does Exede do with this used equipment. It isn't redeployed to customers so where does it go, the landfill ?
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Brad, Viasat Employee

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Hi Dana

I'm sorry this process has been frustrating. Could you send an email to us at We can look into this for you.