Trouble with disconnect

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Exede customer service provided incorrect information resulting in $150 charge when we needed to disconnect service after being customers for over 5 years. Never use Exede Internet unless you want to be given wrong information and then charged for their mistake
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Janet Robinson

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Posted 2 years ago

  • 1
Photo of zanne

zanne

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It would help if you could explain the circumstances. What was the $150 charge for?
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Exede Lindsey

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Hello Janet, 

Thanks for reaching out and bringing this to our attention. We're very concerned that you're having these billing issues. Please allow us to review your account concerning the $150.00 charge. Most likely this charge could have been from not returning either the modem or the tria (equipment). Please send us your account and contact info exedelistens@viasat.com as soon as possible