Changing Plans, Waiting for Modem

  • 1
  • Question
  • Updated 12 months ago
  • Answered
I changed plans through the internet on 11/20, it was confirmed and Exede would be sending a modem. Does Exede send an e-mail when the mode4m is shipped? and how long does it take for the modem to be in transit? As of now my plan change is still in Pending Status.
Photo of Greg Dietrich

Greg Dietrich

  • 4 Posts
  • 0 Reply Likes

Posted 12 months ago

  • 1
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
It can take up to two weeks to get your modem.  When I ordered one, they didn't provide a tracking number.  It just magically showed up one day.

If you need tracking information, send an email to exedelistens@viasat.com and they should be able to assist.
Photo of Greg Dietrich

Greg Dietrich

  • 4 Posts
  • 0 Reply Likes
Thanks
Photo of Russtytrucker

Russtytrucker

  • 53 Posts
  • 32 Reply Likes
Just an FYI. The modem ships UPS ground from Louisville KY.
Photo of Bradley

Bradley

  • 1087 Posts
  • 353 Reply Likes
I received an email with tracking when mine shipped. Holidays probably delayed yours. Mine arrived in 2-3 days. Can’t remember exactly now.
Photo of Mr.Anderson

Mr.Anderson

  • 88 Posts
  • 24 Reply Likes
I never got an email.  If you want tracking information, call Exede.  Mine took 2days to arrive but I was only 1 state over from the shipper....
Photo of Bradley

Bradley

  • 1087 Posts
  • 353 Reply Likes
I believe my email notification came from UPS directly.