Changing modems

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
I want to know if I can replace my ViaSat modem with one that has two ethernet ports in the back instead of one.  If so, do I just buy one and install it as I would any other modem, or does ViaSat have to install and configure it.  Thank you <removed personal email>
Photo of Osea Nelson

Osea Nelson

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of wm4bama

wm4bama, Champion

  • 440 Posts
  • 280 Reply Likes
First of all, you can't "buy" a modem, second, if you have ViaSat switch modems it may require you to select a different plan that uses the new you call or email them at sure to include your account and contact info in the email..
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3269 Posts
  • 2106 Reply Likes
Osea Nelson, wm4bama is correct. I you need more Ethernet ports, you can buy an Ethernet switch, or just buy a router and connect it to your modem, and then you should have 4 ports available as well as WiFi.
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 764 Reply Likes
I think what Osea is talking about when they mention "buying a modem" is the fact that you can buy the Sp*ck modem on Ebay and Amazon....wouldn't do the buyer any good but they COULD buy one if so inclined. 

Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Hi Osea

I removed your personal email because this is a public forum and we don't want your personal information out in the open.

Secondly we do not offer a "buy" option for our modems. Currently the only modems that work are specifically encoded to Viasat and due to the relatively small subscriber base compared to like DSL or Cable, there's not any viable 3rd party options at this time. To Andy's point, some people may try selling modems on Ebay but they absolutely will NOT work because our modems are only leased and provisioned to single accounts. 

I do suggest a 3rd party router or the Ethernet switch will give you exactly what you need