Can I change my local dealer to another local dealer?
Posted 2 years ago
Matt B, Viasat Employee
Go to viasat.com and look up local dealers. Find one you like, or decide to move to the national fulfillment network. Then, call into Care, ask for a sales channel change. Generally takes 72 hours, sometimes a bit longer, if the team working these is backed up. (I used to be on said team)
OK, good to know!
Matt B I contacted customer support though agent chat via facebook and request a local to local dealer change and they said they can't do that only can do local to national.
(Edited)
"Then, call into Care, ask for a sales channel change. "
This is what Matt B said to do, not Facebook.
This is what Matt B said to do, not Facebook.
Matt B, Viasat Employee
They're wrong. Chat agents have this ability, just as any other agent.. Call into Care, rather than chatting. Tell them you want to move from your current dealer to a new one. They do it all the time.
Ok MAtt thank I think I got them to change it to my prefer local dealer over phone I hope lol