Can I change my local dealer to another local dealer?
- 153 Posts
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Posted 2 years ago
- 133 Posts
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Yes you can call Viasat and they can change it on your account. I'm going to have to do the same thing.
- 153 Posts
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- 133 Posts
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They should have a list you can choose from or you can look at Viasat.com
Matt B, Viasat Employee
- 1021 Posts
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Go to viasat.com and look up local dealers. Find one you like, or decide to move to the national fulfillment network. Then, call into Care, ask for a sales channel change. Generally takes 72 hours, sometimes a bit longer, if the team working these is backed up. (I used to be on said team)
- 153 Posts
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Matt B I contacted customer support though agent chat via facebook and request a local to local dealer change and they said they can't do that only can do local to national.
(Edited)
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"Then, call into Care, ask for a sales channel change. "
This is what Matt B said to do, not Facebook.
This is what Matt B said to do, not Facebook.
Matt B, Viasat Employee
- 1021 Posts
- 502 Reply Likes
They're wrong. Chat agents have this ability, just as any other agent.. Call into Care, rather than chatting. Tell them you want to move from your current dealer to a new one. They do it all the time.
- 153 Posts
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Ok MAtt thank I think I got them to change it to my prefer local dealer over phone I hope lol