Changing from Viasat RM4200 to a RM5111 Issue

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  • Updated 2 months ago
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I got a new Modem from ViaSAT but the old Modem an RM4200 has two Coaxial cables running to the dish the New RM5111 only has one Coaxial Port, Can I use one of the existing cables 
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Joe

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  • frustrated

Posted 2 months ago

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Diana, Viasat Employee

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Hi Joe,  HEre is a link on how to set up the new modem.  
https://help.viasat.com/internet/articles/General/https-help-viasat-com-internet-articles-General-Self-install-the-Viasat-WiFi-Modem 
If this does not help give Customer Care a call at 855.463.9333.
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Old Labs

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Are you in Europe by any chance? I've only ever seen those particular models mentioned in conjunction with Tooway/Sky. The RM4200 has separate cables/connectors for receive/transmit as you indicate similar to the old Wildblue modems. I can't possibly see how the RM5111 would work without at least a new TRIA.
(Edited)
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Joe

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Your right it is an old Tooway (Viasat) modem with two Coaxial connections, Can I just use one of the existing cables, will this work? also to confirm it was sent to me by the provider