Changed plan but should I have?

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  • Updated 1 year ago
I asked this question several days ago and haven't heard from anyone.

I changed my plan to the faster speed. We ve not had any faster speeds. Is my area one that this doesn't work?
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Jenny Spain

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Posted 1 year ago

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Bev, Champion

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Jenny, the boost 25 modem does improve speeds. I recently got one myself. What kind of speed are you getting on speed tests with your computer hard wired to the modem with an Ethernet cable?

I ask because Exede/Viasat is investigating a possible issue with the wifi modems but, they are fine hardwired. You may have one that is having the issue and, getting slower wif speed.
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Jenny Spain

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It s not hard wired. I'm getting worse than before. Under 5 for downloads and under .5 for uploads.
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Barry Paepcke

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yes I agree my speed was horrible with wifi so I connected my computer directly with an ethernet cable 22 to 24mbs vs 1 with wifi
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Jenny Spain

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Thanks.
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Brad, Viasat Employee

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I think over the weekend there was a known issue on the wifi modem in certain areas. It SHOULD be fixed now, but if not call us at 855-463-9333