change over does not work as it said it would.

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  • Updated 5 years ago
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It said on my wildblue email page that all wildblue customers would just automaticly be changed over to the new system..that is just not true. I have exeed but I used a wild blue email address. Now I cannot access my email because when I follow the proceed buttons, it comes up to a blank page with the notation 400 bad request. I am so frustrated and confused at this misinformation because I need my email now. please tell me how to get what I am paying for!
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Sylba

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  • frustrated, confused

Posted 5 years ago

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5 years ago
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Exede Lindsey

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Hello Sylba, that is strange; if you kept your original WildBlue address then you should still be able to access your WildBlue email as you did previously. I would be more than happy to look into this email issue for you. Please send me us an email with your account and contact information to exedelistens@viasat.com, Thank you. 
5 years ago
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Steve Frederick-VS1/Beam314, Champion

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The changeover has not yet taken effect, the notice says that starting July 20, 2015 that the change will be taking place, however it will not all take place on that date, but over a period of about a month. I am still able to sign in to my email, I am on Exede, but still have my @wildblue.net address from my Wildblue days.
5 years ago
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Linda Hanson

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I suggest anyone unhappy look up exede on Better Business Bureau's site and make a complaint.  Many are resolved, but there have been lots of complaints and you will not feel alone!
2015-07-14T16:28:41+00:00
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david, Champion

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You're jumping to conclusions a little quick, aren't you? We don't even know if her problem is on Exede's end or not yet.
(Edited)
2015-07-14T17:03:04+00:00
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Linda Hanson

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maybe, but I see a lot of notes about unresolved issues so I finally went to BBB and found many more issues, but many were resolved with a little help from BBB
5 years ago
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Old Labs (VS1-329-L12FZ)

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The HTTP Error 400 Bad Request is a generic, vague error often issued by a web site whenever a request fails for a laundry list of reasons. It can be due to either the server, computer, browser or even a proxy in between. Indeed they are among the most frustrating errors to deal with due to their nonspecific nature. Some of the more common reasons are listed at:

http://pcsupport.about.com/od/findbyerrormessage/a/400error.htm

For starters, I'd try the fixes listed there while ViaSat investigates from their end. In addition and although not listed there, these have been known to also occur with malware or virus infections.   

 
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