Right now, I am now ready to change my plan from Liberty 12 to the Bronze 12 plan. First I tried to calling the main number and two other alternative numbers. First person I talked to wanted to sale me their Gold 12 tier. No sell there, to expensive for me. Next one gave me another number to call. Third person I talked to said for some strange reason the Bronze 12 plan was only available to new customers at the moment. Is there really some technical reasons I can't plan to Bronze 12 in my area or Viasat is only offering higher tiers for current customers