Well this is interesting. This AM I download forum posts on to my computer,,,, lots of comments. Thanks Old Labs for the reference on my earlier posting activities where you left a link to my review years ago on viasat service. Strangely, when I hit the "view comment" it went to an earlier post from you a couple days ago. I tried other posts by others this AM and guess what.....same thing. They've somehow blocked my view of these posts. I cannot see any of these new posts at the forum website. They are out for my blood. Don't know if this will even reach the forum or stay on the forum. I will find a way to keep in touch.
Posted 7 months ago
VeteranSatUser, Champion
The forum has been acting a bit weird lately.
I miss the old forum.
GabeU, Champion
I do like that they can directly help like that, and with the call review summaries, though I haven't seen one in a little while, I also like the fact that they're honest about them.
I think that lately, though, they've taken to PM if the review turns out to be not in the favor of the customer in order to stem what might be some embarrassment, especially if the person got really angry in the posts. I can understand their thinking on that, and I would certainly appreciate it if I were a customer in that situation.
With regard to the data usage troubleshooting, was that the REALLY long thread that was called something like Dreaded Data Drain?
Edit: Nope, I think it was this one....
https://getsatisfaction.com/hughesnet/topics/data-usage-mqt1fb6jb20nd
I think that lately, though, they've taken to PM if the review turns out to be not in the favor of the customer in order to stem what might be some embarrassment, especially if the person got really angry in the posts. I can understand their thinking on that, and I would certainly appreciate it if I were a customer in that situation.
With regard to the data usage troubleshooting, was that the REALLY long thread that was called something like Dreaded Data Drain?
Edit: Nope, I think it was this one....
https://getsatisfaction.com/hughesnet/topics/data-usage-mqt1fb6jb20nd
(Edited)
GabeU, Champion
I miss Gwalk. I would PM him occasionally to see how he was doing. I felt awful for him. I could tell that he was getting tired by the things he was saying. You never want to hear those things, but I totally understood it. :(
And to think that I only knew him for two years. He made quite an impact on me.
And to think that I only knew him for two years. He made quite an impact on me.
Nope, this one, it was Liz:
https://getsatisfaction.com/hughesnet/topics/3-calls-re-excessive-data-usage-told-yesterday-to-unplu...
MalwareBytes came up with 524 threats McAffee hadn't detected - she cleaned them all before we could figureout the exact culprit.
At least you guys still have access to the knowledge base you established over the years - we don't.
https://getsatisfaction.com/hughesnet/topics/3-calls-re-excessive-data-usage-told-yesterday-to-unplu...
MalwareBytes came up with 524 threats McAffee hadn't detected - she cleaned them all before we could figureout the exact culprit.
At least you guys still have access to the knowledge base you established over the years - we don't.
(Edited)
GabeU, Champion
Ahh. I remember that one, if only for the 524 items found on the MalwareBytes scan. That was crazy!!!
It can be a little tricky to find the old posts, as they don't show up when searching past posts on the current community, but with a Google search they're fairly easy to find. Plus, if you know the person's name, they're presently on another GetSat community, you can find the posts, as well. The latter is how I found the incorrect one (searching your past Hughes posts).
It can be a little tricky to find the old posts, as they don't show up when searching past posts on the current community, but with a Google search they're fairly easy to find. Plus, if you know the person's name, they're presently on another GetSat community, you can find the posts, as well. The latter is how I found the incorrect one (searching your past Hughes posts).
I can run but I can't hide - the Interweb is forever..
GabeU, Champion
GabeU, Champion
yes, i'm on a mac, not that that should affect it. This is the first time that the "view comment" button hasn't worked for me. I tried three different posters from this AM download and the button didn't work. But the button did work today on posts one day old and older. Maybe they throttled or prioritized the "view comment" button...... :)
(Edited)
GabeU, Champion
I'm not familiar with Macs. With a Windows PC it's just going to the Community website and viewing the posts/replies. There's no "View Comment" button, nor downloading of the threads or individual comments.
There are email notifications of replies that have a View Comment button, though.
There are email notifications of replies that have a View Comment button, though.
Brad, Viasat Employee
Susan Jenulis
VeteranSatUser, Champion
Susan Jenulis
VeteranSatUser, Champion
Susan Jenulis