cant watch videos it freezes up stops and plays

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  • Problem
  • Updated 3 years ago
  • Acknowledged
I have unplugged and waited for 5 minutes and it doent not help this has been going on for a long time
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Kay Seals

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Have you gone over your data allotment? If not, then you need to send an email to exedelistens@viasat.com. Include your account number and a phone number, the Exede moderators will look into this to see what the problem might be.
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Jacqueline Tierney

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Make sure your router isn't causing some sort of problem as well.  Ours drags our speed down from time to time. We don't know the cause but ours usually resets with a restart.
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Exede Lindsey

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Hello Kay, please send us your account and contact info to exedelistens@viasat.com or give us a call at 866.945.3258 so we review your account further and find a solution. Thank you   
(Edited)
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willam endler

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mine does it 24/7 even when we have our 10GB limit 
now our modem doesnt have any lights because it got hit by lightning
they want to charge use 250 for the modem and 250 for the dish
um we didnt do the damage so why should we have to pay for it 
but back to the topic 
we cant even get youtube open half the time and pandora never works unless were on the phone with them trouble shooting problems (which exede never finds) and our router always gets hit with the ping of death every 5 minutes which makes our ping go from 750 to 9000 and stay there for about 10 to 15 minutes which makes the internet useless 
if we didnt have a 2 year contract and had a different internet service to switch to we would