Can't login to router (modem)

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I have tried everything to get to the user name and password for the modem/router, but it will not let me do to change it by using admin and admin. It then adds something else in the password field and after 3 times it keeps blocking me
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Cherie Kuehlewind Guinn

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  • aggravated

Posted 1 year ago

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Travis Willard

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Did you try a hard reset?  (Hit the small pin-hole button in the back for 30 seconds or so)
That should reset everything to factory default and allow you to login with admin/admin.
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Jamie Thompson

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I had no luck on wifi devices. But if you plug ethernet cord into laptop from modem/router you type 192.168.100.1 on your browser and itll take you to modem page. From there you TAP on wifi or router settings and it will ask you for username and password. It will do the same thing as before with the password looking like its extra long after you hit sign in but will actually take you to the settings. Wifi connection seems to stop you from logging in all the way. Even with computer wifi wont work. Only hard line.
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Diana, Viasat Employee

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Hi Cherie,  Were you able to log into your router. Travis had good advise. 
Here is a link that may help: https://help.viasat.com/internet/articles/General/How-to-change-your-WiFi-Modem-network-password.  If you need additional information, please send an email to viasatlistens@viasat.com with your account and contact information.
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Andy Schack

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If she's talking about the new Spock modems....the white triangle ones....the password isn't admin. 

Either on the lower side or the bottom of the modem there is a label that has the admin password required to get into the modem's settings. It is rather long...16 characters. I suggest taking a picture of it with your phone so you can zoom in on it because it can be rather difficult to distinguish an i from a l , Also, be sure to be careful when you type in your new wifi password, it doesn't leave what you typed visible, just puts up a row of dots, very annoying.  Do it for BOTH freqs.

Andy
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Mercedes Tobias

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Hey Andy, I have a similar yet different problem. A few months ago when our service was installed, I changed the wifi names, passwords, admin name, and admin password. I thought I had saved all these changes, but I cannot find them and now I am locked out of my router. I have tried twice to factory reset the modem, but my wifi still works, its not resetting. I would like to get back into my admin login to change the time restraints on my son's device services, but I just can't remember what I changed it to. 

Do you think you could help?
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Mercedes Tobias

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Well nevermind, while logging in to post the question, my username hit me like a bus.

But thank you for being so informative in this post!!
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Steve Frederick-VS1/Beam314, Champion

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To do the factory reset, you must hold that reset button for at least 10 seconds for it to do the full factory reset.
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Jim16

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Andy still helps people from beyond...
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Tina Jones

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I have the new Spock modem, followed the advice on the help "How to change your WiFi Modem password" article and, using "admin" as the login, carefully copied the password from the back of the modem 3 times, only to be locked out. Now what!
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Andy Schack

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Make sure the password you are typing in is the ADMIN one and not the wifi one....it can be very confusing and easy to get switched. 
The one you want is the one that says Admin Password...on my Spock modem this is the password listed on the bottom left of the label with all the bar codes on it. The one that just says Password is the preset password for your wifi. 

The layout on these labels is NOT done very well. They put the Admin Password right below the SSIDs for 2.4g and 5g which can't HELP but confuse customers. 

Don't blame me....I just sell and install the things. The one thing that I WILL take some credit for is the unique power connector and longer cord that goes from the brick to the modem. 

Andy
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Andy Schack

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I should add that if your label is on the lower side of the modem, you'll see two stickers, the one of the left is the SSIDs the one to the right has the wifi password which is clearly labeled....even has the word PASSWORD (KEY) in bold. Right below it is the Admin Password. 

Andy
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VeteranSatUser, Champion

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I would rather have a restart button than a longer power cord. We all know one of the first troubleshooting steps is to unplug the modem and restart it.

Now it is even more difficult to unplug the modem.
(Edited)
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Andy Schack

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From an installer's point of view, the longer cord was the bigger issue. Most places people would have us put the modem caused the power brick to be suspended about 8 inches off the floor which would cause the modem to come crashing down. The power cord in the past was the 2.1mm ID type which was and is the most popular power plug on the market...people would get the modem and router power plugs switched all the time. 
Now from a customer point of view you are correct, a simple reset button like Dish and DTV have both had for years you would have thought would be a no-brainer....or even a power button like most routers have. 

The best way (since neither a reset or power button is available) to power cycle your modem is to unplug either from the wall outlet or the power brick. The reason being that sometimes the brick itself needs to have the power cut for a second. It has something akin to a circuit breaker built-in and the only way you can reset it is by killing the power to it. 

Andy
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VeteranSatUser, Champion

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Wasn't there problems with people getting the pins bent on the old Wildblue modem from unplugging and plugging at the modem? That connection plug was terrible!
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Diana, Viasat Employee

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Tina, Thank you for your reply.  Here is the manual for the modem you have. http://www.wildbluetools.com/content/FS/20/23/I010600_VWGManual.pdf
If you still have issues, please call Customer Care at 855.4ahv63.9333. They will be able to assist you.
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Annarae Mathis

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Ive called many times about this issue for months ive had to personally enter in the 16 digit wifi password every time one of my 6 children needs to connect to a phone printer xbox tablet pc. Wii smart tv ps4 ETC.... (Waist of soo much of my time i can never get back) because my kids are aged 6yrs to 10yrs and 16 digits to correctly type is difficult (even for me and im 37 yrs old) And its impossible to get into this router to change the wifi password. Customer support is no help n just keeps you chasing your tail.
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Sengamo Sakana

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I’ve successfully changed my SSID (wifi name) name and password to a manageable one and everything connected pretty easily including the printer. I wish they had clearly spelled out this process.
This is what I did.:
I reset the router by pressing the reset button through the pinhole on the router for 30s, or until the router goes off.
Then I logged into the router
Navigated to the Wifi setting.s
entered User name ; admin
password ; admin password.
Not the wifi password but the admin one. and I was in. Changed network name and password for both 5G and 2.4G bands.
Once you are in there you can do a lot of things too. Change how many guests can connect to your network at a time, turn on parental controls for your kids using their device mac addresses etc etc
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Andy Schack

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Diana, if you take a look at the manual you linked to you'll see that it doesn't cover how to do what Tina is wanting to do....change her wifi password. This is what the pdf says under the Changing Network Name and Password 
"URL links to help you change your WiFi settings will be supplied at a later date."

For some unknown reason they chose to not simply tell customers how to do this. 

Andy
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Diana, Viasat Employee

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Thanks! Andy, I  missed that.
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Andy Schack

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No problem. 

At first I didn't realize the admin password was on the modem. I read what I quoted in the owner's manual and figured they didn't want the wifi password changed for some reason, then I took a pic of the label with the wifi password (small print + old eyes = take a pic with your phone) and noticed the admin password was listed as well. 

Andy
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Bob Lexus

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I suggest the very first thing you do is get a sharpie out

Next login to the router with that 16 digit jumble of characters on the label
Next change the router pw to something more reasonable & write it on bottom - now
Next change the wifi password to something much more reasonable & write it on bottom - now

Helps to take a picture of the label with your phone and blow it up - some of the letters are hard to read making typos real easy
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Sengamo Sakana

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What do I write for 'user name? The same 16 digit #
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Charles Griffith

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Did you get this fixed?  Mine does the same.
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Charles Griffith

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No change.  Same piece of junk.  Even the installer came and tried to get into it.  No luck with the tech even being able to get assistance out of customer service.  I was told they were aware of the issue and just to try logging in again in a couple hours.  I want this piece of junk replaced with a decent modem or they can take this service and...
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Katie Freeman

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Unable to login also. Did hard reset of white triangle modem. Put in correct info: admin & bottom label pw, and after 3 times of entering accurate information locks me out. The password changes to a longer string of characters automatically upon clicking the Sign In button. Viasat tech support tells me to contact my computer's manufacturer?? But the issue is the same using a mobile device.
The sheer amount of customers with the same problem is a huge red flag. The CEO needs to be made aware that people cannot get into their own modems!
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Sengamo Sakana

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Did you use the admin p/word,, not the wifi p/word? That’s what worked for me
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David S.

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Makes no sense to me to be directed to your computer manufacturer when it's the router your having issues with. And if its the triangle type modem/router that's Viasats modem and they should have helped you.

Modem=http://192.168.100.1/
Router=192.168.1.1 if it's a linksys not sure about other makes.

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