Can't login to router (modem)

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I have tried everything to get to the user name and password for the modem/router, but it will not let me do to change it by using admin and admin. It then adds something else in the password field and after 3 times it keeps blocking me
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Cherie Kuehlewind Guinn

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Posted 3 weeks ago

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Travis Willard

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Did you try a hard reset?  (Hit the small pin-hole button in the back for 30 seconds or so)
That should reset everything to factory default and allow you to login with admin/admin.
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Diana, Viasat Employee

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Hi Cherie,  Were you able to log into your router. Travis had good advise. 
Here is a link that may help: https://help.viasat.com/internet/articles/General/How-to-change-your-WiFi-Modem-network-password.  If you need additional information, please send an email to viasatlistens@viasat.com with your account and contact information.
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Andy Schack, Champion

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If she's talking about the new Spock modems....the white triangle ones....the password isn't admin. 

Either on the lower side or the bottom of the modem there is a label that has the admin password required to get into the modem's settings. It is rather long...16 characters. I suggest taking a picture of it with your phone so you can zoom in on it because it can be rather difficult to distinguish an i from a l , Also, be sure to be careful when you type in your new wifi password, it doesn't leave what you typed visible, just puts up a row of dots, very annoying.  Do it for BOTH freqs.

Andy
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Tina Jones

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I have the new Spock modem, followed the advice on the help "How to change your WiFi Modem password" article and, using "admin" as the login, carefully copied the password from the back of the modem 3 times, only to be locked out. Now what!
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Andy Schack, Champion

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Make sure the password you are typing in is the ADMIN one and not the wifi one....it can be very confusing and easy to get switched. 
The one you want is the one that says Admin Password...on my Spock modem this is the password listed on the bottom left of the label with all the bar codes on it. The one that just says Password is the preset password for your wifi. 

The layout on these labels is NOT done very well. They put the Admin Password right below the SSIDs for 2.4g and 5g which can't HELP but confuse customers. 

Don't blame me....I just sell and install the things. The one thing that I WILL take some credit for is the unique power connector and longer cord that goes from the brick to the modem. 

Andy
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Andy Schack, Champion

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I should add that if your label is on the lower side of the modem, you'll see two stickers, the one of the left is the SSIDs the one to the right has the wifi password which is clearly labeled....even has the word PASSWORD (KEY) in bold. Right below it is the Admin Password. 

Andy
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VeteranSatUser, Champion

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I would rather have a restart button than a longer power cord. We all know one of the first troubleshooting steps is to unplug the modem and restart it.

Now it is even more difficult to unplug the modem.
(Edited)
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Andy Schack, Champion

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From an installer's point of view, the longer cord was the bigger issue. Most places people would have us put the modem caused the power brick to be suspended about 8 inches off the floor which would cause the modem to come crashing down. The power cord in the past was the 2.1mm ID type which was and is the most popular power plug on the market...people would get the modem and router power plugs switched all the time. 
Now from a customer point of view you are correct, a simple reset button like Dish and DTV have both had for years you would have thought would be a no-brainer....or even a power button like most routers have. 

The best way (since neither a reset or power button is available) to power cycle your modem is to unplug either from the wall outlet or the power brick. The reason being that sometimes the brick itself needs to have the power cut for a second. It has something akin to a circuit breaker built-in and the only way you can reset it is by killing the power to it. 

Andy
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VeteranSatUser, Champion

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Wasn't there problems with people getting the pins bent on the old Wildblue modem from unplugging and plugging at the modem? That connection plug was terrible!
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Diana, Viasat Employee

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Tina, Thank you for your reply.  Here is the manual for the modem you have. http://www.wildbluetools.com/content/FS/20/23/I010600_VWGManual.pdf
If you still have issues, please call Customer Care at 855.4ahv63.9333. They will be able to assist you.
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Andy Schack, Champion

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Diana, if you take a look at the manual you linked to you'll see that it doesn't cover how to do what Tina is wanting to do....change her wifi password. This is what the pdf says under the Changing Network Name and Password 
"URL links to help you change your WiFi settings will be supplied at a later date."

For some unknown reason they chose to not simply tell customers how to do this. 

Andy
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Diana, Viasat Employee

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Thanks! Andy, I  missed that.
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Andy Schack, Champion

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No problem. 

At first I didn't realize the admin password was on the modem. I read what I quoted in the owner's manual and figured they didn't want the wifi password changed for some reason, then I took a pic of the label with the wifi password (small print + old eyes = take a pic with your phone) and noticed the admin password was listed as well. 

Andy
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Bob Lexus

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I suggest the very first thing you do is get a sharpie out

Next login to the router with that 16 digit jumble of characters on the label
Next change the router pw to something more reasonable & write it on bottom - now
Next change the wifi password to something much more reasonable & write it on bottom - now

Helps to take a picture of the label with your phone and blow it up - some of the letters are hard to read making typos real easy