Can't get on the internet anymore!!

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  • Updated 1 year ago
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regarding closed case 01259939

Hi Viasat, I have done all the above things numerous times without success. Fortunately, I have a computer in another house that works which is why I can write you. I have had to evacuate my house in the woods because of a forest fire but I brought the modem with me. I think it is time to send it back to you so you can see whether there is something wrong with it. Also, a friend who is an IT guy looked at my computer and said it was probably the modem. Until a couple of weeks ago it worked perfectly every time I turned it on. Let me know what to do. Bill
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Bill Morgan

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Posted 1 year ago

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Bev, Champion

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Bill, this forum is not directly linked to your account. Please email your account information and, request to or, choose one of the contact options here:
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Diana, Viasat Employee

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Hi Bill,   I so sorry to hear about the fire. I hope you don't lose your home! Yes, please send an email to  We are not able to troubleshoot the modem without it being online.  We will need to schedule a service call when you are able to return home to determine what may be causing your issue.
Have you spoken to technical support when you are having the issue?