Host unknown error

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  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
I can't get on line. It will connect to exede but it won't let me get on web. It says host unknown, no such name. What do I need to do to get this problem fixed.
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Rhonda Greene

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Posted 3 years ago

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wm4bama, Champion

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The first thing to try is power-cycle your modem, and router if used...Do modem first, wait for it to lock to the satellite then your router, if used.  After that reboot your computer and try again..

If that fails try another browser and different web sites...if you have your browser configured to load a specific web site when you first start it, try a different web site...it could be just a problem with your chosen web site..
(Edited)
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Diana, Viasat Employee

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Hi Rhonda,  Are you able to access the internet now?  Please send an email to exedelistens@viasat.com or call our customer care line for immediate support at 855-463-9333. Thanks.