Can't get Exede in my area, too many subscribers-CALL THE FFC

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My friend cannot get an exede account  because there are too many subscribers in our area. How come you can not get exede in eastern texas area? Too many on the satellite? Should he CALL THE FCC?
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Inthesky

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Posted 5 years ago

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Gary

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I remember back with Wildblue all sorts of connectivity issues if you happened to get linked to one of the over sold satellite links. Not being technical enough to provide an accurate answer but I suppose that each satellite does have a set amount of capability or possibly bandwidth it can handle. Just my opinion here but if you get stuck on an overloaded satellite I would expect all sorts of speed issues and complaining.
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Brian, Champion

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I suppose he could contact the FCC but I don't think it's anything the FCC can fix or order to be fixed.

Here's a simplified explanation for why this could occur.

When the signal comes down from the satellite it has to contain an address that your receiver detects and says, "This message is for me." The signal has only so much space for he address. Let's say the space for the address is limited to 3 characters. (In reality the space is much bigger).

That means there is space for 46,656 unique addresses (users). If your friend is customer 46,657 there's no space left to accommodate the new user.

Technologically, it's not a trivial matter to increase the space reserved for addresses.
(Edited)
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Brian, Champion

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And, Gary's explanation is equally good and more likely the reason for the rejection.
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Inthesky

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So they turn away new customers? Awesome! Why isn't that written somewhere, when all of these new sub bonuses are flying around everywhere. Also, I was partly joking on the FCC comment, because there's some guy going around to every thread saying "CALL THE FCC" and I found the troll humorous.
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thorneo

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It really is about time they are doing that. I remember when hughsnet did that with every beam they had on their older satellites they put $$$ in front of customers usability and they tanked they had customers leaving by the hand full. Customer usability/satisfaction should be every businesses first priority but sadly its not it is flat out pure greed that has done most companies like this one into chapter 7-11 bankruptcy. I am glad to see Viasat starting to block new customers on the beams that are getting full.
(Edited)
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SonyaA

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they either have to turn them away or you and everyone that is on a congested overloaded satellite beam get to go back to dial up speeds there is only a certain amount of subs that can be on a beam
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Steve Frederick-VS1/Beam314, Champion

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He should just contact a local dealer, as listed on the Exede website. The local dealers are still able to set up new subscribers. Calling the FCC will not help, they are not in the business of controlling who can sign up for internet service.
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Inthesky

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He called main office and two local dealers that said they weren't able to install until further notice.
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Exede Kimberly

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I'd imagine that the beam for the area in particular is at full capacity for the time being. Spots will come available as customers move without taking the services with or disconnect.
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Gary

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While we are at it, this could probably be a separate post but here goes.

I have my dishes on the roof top and they have to be there. When I get heavy wet snow that sticks and when I have heavy rains and fog cover I lose signals all together. I have tried spraying the dishes with PAM and WD 40 and waxing them with car wax and just about all the other quick fix ideas to no avail.

Rustoleum Paint came out with a new product called Never Wet. It is a two part spray paint that is claimed to shed water from the metal parts it is applied to. It clearly shows satellite dishes on the box.

Save your money and do not even bother! I did it exactly by the instructions and it is absolutely horrible for dishes. Fortunately it is removable with just mineral spirits which I had to do just to get my signals back the first time it snowed. The stuff gives the dish a rough, shark skin type of coat and every flake of snow stuck like glue. DO NOT USE THIS PRODUCT!

Gary
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Steve Frederick-VS1/Beam314, Champion

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Gary, that is good information for the others with snow and ice problems on their dish. A better solution would be a satellite dish heater. You can Google them and find may suppliers of them. They are not cheap, some are around $150, but they may be a good solution for those dishes up out of reach.
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JEP

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Gary - Desperate times call for desperate measures.  You can purchase satellite dish heaters, although the ones I have seen are for smaller DirecTV dishes.  You could also try a couple of 150 Watt incandescent spot lights aimed appropriately.  If you are losing signal in heavy fog, you may have a dish alignment issue.  Heavy rain or snow and accumulated snow will kill your signal, but fog should not.
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Gary

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Dish heaters sound great except for getting the electric up to them in a safe manner. Maybe fog was the wrong terminology. When I get heavy rain or snow clouds coming in from the south is when I usually lose the signal. It can be completely dry here at my house but the storm clouds are rolling in or past me just to the south. Being in the mountains with many tall trees that my dish has to shoot through does not help either.

I am for the most part very satisfied with the signal I get 95% of the time. I do wonder if the ACA might be a better avenue to complain to. There must be some clause in Obamacare that addresses the stress of not being able to use our free phones or search on job sites.

Gary
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Brian, Champion

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Unlimited WiFi is at the bottom of Maslow's Hierarchy of Needs. Even before physiological.
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Exede Kimberly

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All the above information is good here. If your area shows unavailable on our website, try as Steve suggested and contact a local dealer. Typically the unavailability on our site is for certain beams but individual addresses may differ from area to area.
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Inthesky

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Thanks for the info.
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thorneo

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Well Kimberly it would be really nice if Viasat could do a spotbeam overlay on google maps so than customers could see what beam they would fall under a what exceel net server they would have. Just somthing nice for your site so customers or new customers could see with their own eyes. their is a fiber net company close to me but not that close that uses something like that for their installers and for promos for certain areas.
(Edited)
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Inthesky

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This is weird, 25 miles down the road, service is available to the East. And 25 miles to the west, service is available. Why is the one city affected?
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Brian, Champion

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There' got to be a boundary line somewhere. That means there will be someone on one side and someone on the other.
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Steve Frederick-VS1/Beam314, Champion

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thorneo, ViaSat does make these maps available to anyone using the web. Here is the link:  https://www.wildbluetools.com/content/dealer/email/Beam_map-high-mid-low.html
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thorneo

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that is not what I was talking about. I'm talk about when you type in your zip code it would pull up g maps and show you then what your beam you will be on those over head maps you list don't let you pin point your location.
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Brian, Champion

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Pinpointing your location and specifying the quality of signal from a satellite would be impossible. That level of granularity isn't realistic.
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thorneo

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bull sh!t if they can provide the beam after you sign up then they can provide before you sign up.
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Brian, Champion

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My apology. I misunderstood your question. The question I answered was could they pinpoint your location and tell you the quality of the signal. I believe you're correct, they should be able to specify which beam you'll be on at any specific location.
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Steve Frederick-VS1/Beam314, Champion

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thorneo, sorry you are unable to pinpoint your location on the beam maps. Obviously you need everything spelled out for you, including where you are on a map. I think the beam maps are a very good tool. Once you have your service installed, you don't need to know what beam you are on, or where the gateway is anyway.
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thorneo

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Steve Frederick your smart a$$ post is missing the point I'm making here no I don't need it spelled out "Obviously you need everything spelled out for you, including where you are on a map" that link does not let you zoom in to see where you are on them. I nice overlay on g maps or MS maps would be a nice addion to the enter your zip on their site.
(Edited)
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Old Labs (VS1-329-L12FZ)

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The reason is simple, it would require someone like myself familiar with geospatial programming. While I'm easy, I'm not cheap particularly when it comes to that technology, and my first questions asked would be what are the specific geometries for each beam, are there overlaps (most certainly)  and how are beams assigned in those overlap areas?

However, if Viasat wants to provide me with that information I might offer a promotional discount as one of my new customers ;)

Even then I'm not sure there's much return on investment for Viasat other than helping new customers determine their beam in advance and would likely advise against it - once it's assigned it's yours unless you move.

They would do better to simply display the beam that's available within the modem itself along with some other pertinent information currently only available to installers and Viasat itself. I'm available for that too ;)
(Edited)
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Exede Kimberly

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Please remain courteous to all on here, members. Let's refrain from belittling and using foul language. Thank you.
(Edited)
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david, Champion

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I have no idea what beam I'm on because of the courseness of the map. It's between one of two and possible a third one. I don't really need to know, though. I was just curious.

Edit - the above map worked because my zip is closed and one of my two choices is not. That narrowed the choice down to one. :-)
(Edited)
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A. Everett Neuman

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Hey Lap,
Geospatial  That's a $20 word!

I though geospatial was when a pigeon drops one from about 1000 feet and it hit's you on the shoulder, that was geospatial ???

I will have to ask Mister Smarty, aka, Steve F. to see if I'm spelling it right.

Answer: To find your geospatial location on the lazer edge of a beam?

1st: You get your can a gas.

Then your use a plum bob from the dish receiver tip to the ground. Mark this spot, you will need it later.

Then you get your can of gas. Pour gas on marked spot.

2nd: Add match.

3rd: Use Google maps to zoom into your location. Look for the spot.

That is your geospatial ...!

Send that info to Kimberly and she will tell you your beam ###.

Mine was 7, but I think I used too much gas.



I used Google Earth to look for mine. It was cool. I got down to the road view and could see myself standing under my dish. I saw myself starting to light the match and yelled "STOP!", but because of the 700 ms of lag, I was to late.

Darn Exede, I have got to get that 27 miles of fiber ran.

So, my little buddy Steve Frederick. Do you have a trencher you could loan me? I have some gas left.

Everett

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Old Labs (VS1-329-L12FZ)

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Geospatial  That's a $20 word!
That's why I charge so much for anything related to it.
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Steve Frederick-VS1/Beam314, Champion

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Sorry Everett, the closest thing i have to a trencher is a shovel, but if your ground is anything like mine, way too many rocks to use a people powered shovel. I am only 1 mile from Time Warner's cable, they tell me that someday they might extend it,but, after 25 years of patiently waiting, I don't expect too much. Wildblue, and now Exede, works well for me, certainly better than my dial up I had before, which at best gave me 21 kbps. Maybe some day we will all enjoy unlimited high speed internet. We all can hope, anyway.
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A. Everett Neuman

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Is that like one handled hydraulics? My operators license has expired.

I can still hear the proverbial connecting sound from Dial Up. But then I wake up from the nightmare.

Technology is always go up and getting smaller. Some day they will have a satellite that hovers right over your house like a drone.
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Old Labs (VS1-329-L12FZ)

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Well there's always Project Loon - Balloon Powered Internet for Everyone... 

Unfortunately it appears you'll need to move to the southern hemisphere, so I guess everyone really doesn't mean everyone - you guessed it, call the FCC ;)  
(Edited)
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Teresa

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I don't know what beam I'm on either. The one beam that could be mine says its closed and the other beam that also could be mine says double the data beam. Would like to know which one I'm on. You can't put your zip code on it or anything to find out for yourself. Just saying.
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Steve Frederick-VS1/Beam314, Champion

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If you put your zipcode in www.exede.com it will show which plans are available to you, that should help. If it says the service is not available, then you are in the closed beam.
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Teresa

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The legacy plans they say are available to me. Oh well lol

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