Can't get Exede in my area, too many subscribers-CALL THE FFC

  • 1
  • Question
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My friend cannot get an exede account  because there are too many subscribers in our area. How come you can not get exede in eastern texas area? Too many on the satellite? Should he CALL THE FCC?
Photo of Inthesky

Inthesky

  • 49 Posts
  • 22 Reply Likes

Posted 4 years ago

  • 1
Photo of Gary

Gary

  • 125 Posts
  • 86 Reply Likes
I remember back with Wildblue all sorts of connectivity issues if you happened to get linked to one of the over sold satellite links. Not being technical enough to provide an accurate answer but I suppose that each satellite does have a set amount of capability or possibly bandwidth it can handle. Just my opinion here but if you get stuck on an overloaded satellite I would expect all sorts of speed issues and complaining.
Photo of Brian

Brian, Champion

  • 283 Posts
  • 202 Reply Likes
I suppose he could contact the FCC but I don't think it's anything the FCC can fix or order to be fixed.

Here's a simplified explanation for why this could occur.

When the signal comes down from the satellite it has to contain an address that your receiver detects and says, "This message is for me." The signal has only so much space for he address. Let's say the space for the address is limited to 3 characters. (In reality the space is much bigger).

That means there is space for 46,656 unique addresses (users). If your friend is customer 46,657 there's no space left to accommodate the new user.

Technologically, it's not a trivial matter to increase the space reserved for addresses.
(Edited)
Photo of Brian

Brian, Champion

  • 283 Posts
  • 202 Reply Likes
And, Gary's explanation is equally good and more likely the reason for the rejection.
Photo of Inthesky

Inthesky

  • 49 Posts
  • 22 Reply Likes
So they turn away new customers? Awesome! Why isn't that written somewhere, when all of these new sub bonuses are flying around everywhere. Also, I was partly joking on the FCC comment, because there's some guy going around to every thread saying "CALL THE FCC" and I found the troll humorous.
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes
It really is about time they are doing that. I remember when hughsnet did that with every beam they had on their older satellites they put $$$ in front of customers usability and they tanked they had customers leaving by the hand full. Customer usability/satisfaction should be every businesses first priority but sadly its not it is flat out pure greed that has done most companies like this one into chapter 7-11 bankruptcy. I am glad to see Viasat starting to block new customers on the beams that are getting full.
(Edited)
Photo of SonyaA

SonyaA

  • 169 Posts
  • 45 Reply Likes
they either have to turn them away or you and everyone that is on a congested overloaded satellite beam get to go back to dial up speeds there is only a certain amount of subs that can be on a beam
Photo of Steve Frederick

Steve Frederick, Champion

  • 2743 Posts
  • 1725 Reply Likes
He should just contact a local dealer, as listed on the Exede website. The local dealers are still able to set up new subscribers. Calling the FCC will not help, they are not in the business of controlling who can sign up for internet service.
Photo of Inthesky

Inthesky

  • 49 Posts
  • 22 Reply Likes
He called main office and two local dealers that said they weren't able to install until further notice.
Photo of Exede Kimberly

Exede Kimberly

  • 879 Posts
  • 202 Reply Likes
I'd imagine that the beam for the area in particular is at full capacity for the time being. Spots will come available as customers move without taking the services with or disconnect.
Photo of Gary

Gary

  • 125 Posts
  • 86 Reply Likes
While we are at it, this could probably be a separate post but here goes.

I have my dishes on the roof top and they have to be there. When I get heavy wet snow that sticks and when I have heavy rains and fog cover I lose signals all together. I have tried spraying the dishes with PAM and WD 40 and waxing them with car wax and just about all the other quick fix ideas to no avail.

Rustoleum Paint came out with a new product called Never Wet. It is a two part spray paint that is claimed to shed water from the metal parts it is applied to. It clearly shows satellite dishes on the box.

Save your money and do not even bother! I did it exactly by the instructions and it is absolutely horrible for dishes. Fortunately it is removable with just mineral spirits which I had to do just to get my signals back the first time it snowed. The stuff gives the dish a rough, shark skin type of coat and every flake of snow stuck like glue. DO NOT USE THIS PRODUCT!

Gary
Photo of Steve Frederick

Steve Frederick, Champion

  • 2743 Posts
  • 1725 Reply Likes
Gary, that is good information for the others with snow and ice problems on their dish. A better solution would be a satellite dish heater. You can Google them and find may suppliers of them. They are not cheap, some are around $150, but they may be a good solution for those dishes up out of reach.
Photo of JEP

JEP

  • 987 Posts
  • 718 Reply Likes
Gary - Desperate times call for desperate measures.  You can purchase satellite dish heaters, although the ones I have seen are for smaller DirecTV dishes.  You could also try a couple of 150 Watt incandescent spot lights aimed appropriately.  If you are losing signal in heavy fog, you may have a dish alignment issue.  Heavy rain or snow and accumulated snow will kill your signal, but fog should not.
Photo of Gary

Gary

  • 125 Posts
  • 86 Reply Likes
Dish heaters sound great except for getting the electric up to them in a safe manner. Maybe fog was the wrong terminology. When I get heavy rain or snow clouds coming in from the south is when I usually lose the signal. It can be completely dry here at my house but the storm clouds are rolling in or past me just to the south. Being in the mountains with many tall trees that my dish has to shoot through does not help either.

I am for the most part very satisfied with the signal I get 95% of the time. I do wonder if the ACA might be a better avenue to complain to. There must be some clause in Obamacare that addresses the stress of not being able to use our free phones or search on job sites.

Gary
Photo of Brian

Brian, Champion

  • 283 Posts
  • 202 Reply Likes
Unlimited WiFi is at the bottom of Maslow's Hierarchy of Needs. Even before physiological.
Photo of Exede Kimberly

Exede Kimberly

  • 879 Posts
  • 202 Reply Likes
All the above information is good here. If your area shows unavailable on our website, try as Steve suggested and contact a local dealer. Typically the unavailability on our site is for certain beams but individual addresses may differ from area to area.
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
Hey Lap,
Geospatial  That's a $20 word!

I though geospatial was when a pigeon drops one from about 1000 feet and it hit's you on the shoulder, that was geospatial ???

I will have to ask Mister Smarty, aka, Steve F. to see if I'm spelling it right.

Answer: To find your geospatial location on the lazer edge of a beam?

1st: You get your can a gas.

Then your use a plum bob from the dish receiver tip to the ground. Mark this spot, you will need it later.

Then you get your can of gas. Pour gas on marked spot.

2nd: Add match.

3rd: Use Google maps to zoom into your location. Look for the spot.

That is your geospatial ...!

Send that info to Kimberly and she will tell you your beam ###.

Mine was 7, but I think I used too much gas.



I used Google Earth to look for mine. It was cool. I got down to the road view and could see myself standing under my dish. I saw myself starting to light the match and yelled "STOP!", but because of the 700 ms of lag, I was to late.

Darn Exede, I have got to get that 27 miles of fiber ran.

So, my little buddy Steve Frederick. Do you have a trencher you could loan me? I have some gas left.

Everett

Photo of Old Labs

Old Labs

  • 3702 Posts
  • 3722 Reply Likes
Geospatial  That's a $20 word!
That's why I charge so much for anything related to it.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2740 Posts
  • 1721 Reply Likes
Sorry Everett, the closest thing i have to a trencher is a shovel, but if your ground is anything like mine, way too many rocks to use a people powered shovel. I am only 1 mile from Time Warner's cable, they tell me that someday they might extend it,but, after 25 years of patiently waiting, I don't expect too much. Wildblue, and now Exede, works well for me, certainly better than my dial up I had before, which at best gave me 21 kbps. Maybe some day we will all enjoy unlimited high speed internet. We all can hope, anyway.
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
Is that like one handled hydraulics? My operators license has expired.

I can still hear the proverbial connecting sound from Dial Up. But then I wake up from the nightmare.

Technology is always go up and getting smaller. Some day they will have a satellite that hovers right over your house like a drone.
Photo of Old Labs

Old Labs

  • 3702 Posts
  • 3722 Reply Likes
Well there's always Project Loon - Balloon Powered Internet for Everyone... 

Unfortunately it appears you'll need to move to the southern hemisphere, so I guess everyone really doesn't mean everyone - you guessed it, call the FCC ;)  
(Edited)
Photo of Teresa

Teresa

  • 39 Posts
  • 3 Reply Likes
I don't know what beam I'm on either. The one beam that could be mine says its closed and the other beam that also could be mine says double the data beam. Would like to know which one I'm on. You can't put your zip code on it or anything to find out for yourself. Just saying.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2743 Posts
  • 1725 Reply Likes
If you put your zipcode in www.exede.com it will show which plans are available to you, that should help. If it says the service is not available, then you are in the closed beam.
Photo of Teresa

Teresa

  • 39 Posts
  • 3 Reply Likes
The legacy plans they say are available to me. Oh well lol

This conversation is no longer open for comments or replies.