can't download large files

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  • Updated 10 months ago
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I'm a lawyer and need to be able to download documents from government agency online dockets. At NY Public Service Commission I am unable to download documents > 1 MB reliably because, according to their tech help, the servers at the agency site assemble information in pieces that require high-speed internet access to properly reassemble. They can provide no more help. Is there is way to change settings to avoid download timeouts in this situation?
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Gary Abraham

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Posted 10 months ago

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Bev, Champion

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Likely that is due to the acceptable latency on their servers. While we do have the ability to download large files, the laws of physics also dictate that we have latency of 600 ms or greater. There isn't anything we or Viasat can do about that, Exede service is satellite based, the signal has to travel to and from the satellite TWICE with every request we make online.

The only solution would be to have the source IT department set the server there to allow high latency connections to download. I would suggest 1200 ms or greater allowed to be safe at even peak times on your beam.
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Brad, Viasat Employee

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Unfortunately the Latency is something with our best resources we won't be able to fix and it sounds like the culprit. Hopefully you're able to do something like what Bev suggested to allow you to do these files.
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Markgc, Champion

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I download 6 gig files without any issues via FTP.   Are there settings on your software that can be tweaked. The satellite provides a good solid connection at my location.   I think Firefox downloads work as well but I can check that if needed.
(Edited)
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Gary Abraham

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That's not the issue; I can do that too. It's a particular gov't agency site from which I can't download large files (>2 MB). So far, I've seeen othing I can do on my end, and they won't change settings on their end.
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Bev, Champion

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They likely have the servers set to see high latency as an unsecure connection. If they won't change that, nothing you can do, unfortunately. You may have to go to a land based wifi location to get those files.
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VeteranSatUser, Champion

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You might want to try running through a VPN (there are free ones out there to try). The VPN will bypass Exede's DNS and the acceleration and compression technology. The system will run slower, but it might work. Worth a try anyhow.