Can't connect to internet it says failed to obtain ip address

  • 1
  • Question
  • Updated 2 years ago
  • Answered
My tablets and phones can not connect. They all say can not obtain ip address.
Photo of Lisa

Lisa

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of wm4bama

wm4bama, Champion

  • 377 Posts
  • 241 Reply Likes
Usually power-cycling your router (and sometimes it takes power-cycling both the modem and router) to solve that problem...After doing that also reboot your tablets and phone to see if they get the IP address from your router.
Photo of Diana

Diana, Viasat Employee

  • 2256 Posts
  • 428 Reply Likes
Hi Lisa, give us a call at 855.43.9333 if the power cycle mentioned by wm4bana didn't work. Power cycling is the first step in troubleshooting your issue. You can also send an email to exedelistens@viasat.com with your account number and contact information. Thanks.