Can't connect to internet it says failed to obtain ip address

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  • Updated 1 year ago
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My tablets and phones can not connect. They all say can not obtain ip address.
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Lisa

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Posted 1 year ago

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wm4bama, Champion

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Usually power-cycling your router (and sometimes it takes power-cycling both the modem and router) to solve that problem...After doing that also reboot your tablets and phone to see if they get the IP address from your router.
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Diana, Viasat Employee

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Hi Lisa, give us a call at 855.43.9333 if the power cycle mentioned by wm4bana didn't work. Power cycling is the first step in troubleshooting your issue. You can also send an email to exedelistens@viasat.com with your account number and contact information. Thanks.