can't cancel easy care?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I have tried unsuccessfully on several attempt to cancel "easy care" even after calling Exede and cancelling it over the phone several months ago? Why can I NOT cancel this form my PC?
Photo of Guy S. Venuti

Guy S. Venuti

  • 4 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Bev

Bev, Champion

  • 3215 Posts
  • 1394 Reply Likes
Guy, if you called either the easy care number orĀ 855-463-9333, it should have been canceled. If it wasn't, please email your account and contact information to exedelistens@viasat. com so that they can investigate why not.

As per the customer agreement, EasyCare Addendum, Easy care cancellations must be done by phone, they won't cancel it if you request cancelation via email or chat.
Photo of Matt B

Matt B, Viasat Employee

  • 878 Posts
  • 462 Reply Likes
Also, if you're trying to cancel within 90 days of adding it to your account, the system will not allow it.