can't cancel easy care?

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  • Question
  • Updated 2 years ago
  • Answered
I have tried unsuccessfully on several attempt to cancel "easy care" even after calling Exede and cancelling it over the phone several months ago? Why can I NOT cancel this form my PC?
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Guy S. Venuti

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Posted 2 years ago

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Bev, Champion

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Guy, if you called either the easy care number orĀ 855-463-9333, it should have been canceled. If it wasn't, please email your account and contact information to exedelistens@viasat. com so that they can investigate why not.

As per the customer agreement, EasyCare Addendum, Easy care cancellations must be done by phone, they won't cancel it if you request cancelation via email or chat.
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Matt B, Viasat Employee

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Also, if you're trying to cancel within 90 days of adding it to your account, the system will not allow it.