Cannot watch movies

I cannot watch a movie that is picked from Direct tv On Demand. The movie is always buffering, so no chance to watch any movies.

Robert JG Kay

0 Posts
0 Reply Likes
FRUSTRATED

Posted 4 months ago

4 months ago

Christine Conrad, Champion

277 Posts
324 Reply Likes

What plan are you on, and have you used all your priority data?

Some of the "unlimited" plans have video resolution limiters, which can also limit the ability to view some streaming services without buffering.

Comment

2 people like this

4 months ago

Oliver

292 Posts
96 Reply Likes

all plans have a "video resolution limiter" only some older plans can turn it off.

Comment

4 months ago

GabeU, Champion

1867 Posts
1161 Reply Likes

Robert,

Just in case you are not aware, DirecTV receivers can, and often do, use data for things other than on demand viewing, meaning that even if you never watch anything on demand through the receiver, if you have it connected to your ViaSat service it could blow through a sizable amount of your data in short order. So, if you do have your DirecTV receiver connected to your ViaSat service, please be aware that you could run out of data very quickly, even if you don't watch anything.