Cannot update my payment method online

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I received a new credit card from my bank, and therefore, a new card number. I have tried numerous times to update my card information online so that my future billings will go through automatically. This is the error message I keep receiving from your website. "Unable to add credit card as new payment method. Please try again later, or call (855) 463-9333 for immediate service" When i called the number last month they said they were having a problem also and that I had to keep trying. I keep trying and no results. Can you fix your system? I have successfully updated this credit card on several other sites that I use without an issue, so it's not the card nor what I enter, since I have checked and double checked my entries.
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KAC Dodge

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Posted 2 years ago

  • 1
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Matt B, Viasat Employee

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We've been experiencing some issues with our back office systems today.  Most of them seem to be corrected right now.

I'd try calling that number once more!