Cannot sign up for threshold text alerts prior to getting shut down

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I have an IPhone 6. Every time I text JOIN to 20715 I get an error message and the message won't go through. I only get emails when Exede has shut me down when I reach my gig limit.
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laura pattillo

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  • Very frustrated!

Posted 2 years ago

  • 1
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Brad, Viasat Employee

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Hi Laura

that won't be tied to us. You'll need to contact your wireless provider