Cannot setup Exede Voice, my account number is invalid!!!

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  • Updated 10 months ago
  • Acknowledged
The Exede Voice setup page ask for account number and last name.  I filled in the info correctly as asked and it returns error that my account number is invalid.   The help page for Voip setup says to enter service contract number, not account number.  what the????   Where do I get that?
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J&J

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Posted 4 years ago

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ExedeEmerald

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Hi Craig, I can help get your Voice service activated! Please send me an email at exedelistens@viasat.com to assist! =) 
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Lillian Rice

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What is my account #
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Exede Lindsey

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Hi Lillian, we can certainly provide you this information. Please send us either your phone number or email associated with your account to exedelistens@viasat.com. and we can research this info for you. Thank you 
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Sherry Boyles

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I know my account number. I know my order/account number and yet it will not recognize my account. What now??? I waited 16 days to receive the voice box and now this?? Really???
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Diana, Viasat Employee

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Hi Sherry, Are you using the account number beginning with a 3 or 4. You will need to enter the 400 number to set up your voice account.   There is a step-by-step process on this link http://help.exede.net/articles/General/Accessing-the-Exede-Voice-Customer-Features-Management-Portal....  If you don't have the 400000000 number, please send an email to exedlistens@viasst.com or call customer service at 855-463-9333
(Edited)
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Sherry Boyles

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I finally did it. Thank you for your time. Happy Thanksgiving!
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Diana, Viasat Employee

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Hi Sherry  Awesome!  You have a great Thanksgiving as well!
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Sharon Saxton

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trying to set up my exede voice, even used contract number, keeps saying invalid account
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Brad, Viasat Employee

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Hi Sharon this is a 2 year old thread but if you have a backup phone, please call us at 855-463-9333  or do an online chat at  https://www.exede.com/contact-us-exede/ and we'll set you up. likely needs to be provisioned.

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