Cannot Send Email To Some Email Domains Since Migration From Gmail

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  • Updated 5 years ago
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I can no longer send emails to email accounts among others. Major email domains like, work fine. I have tried this from the email website so it has nothing to do with any devices. The emails show up in my sent folder and are never received by the person I sending them too. I also never receive a response like a failure email from the email server. The emails just go into a black hole in cyber land. I have also reported this to 866-945-3258 with no results. I am sure other customers are having the issue and just have not realized it yet.
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Posted 5 years ago

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Knight Rider

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Have you had them checkntheir spam folder? There's is a chance because your email is comming from a new system/Ip address that its going to spam
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Thanks for the reply. Yes, I had them check their spam folder but it was not there.
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Dirk Dowstra

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I am having the same problem with email sent to -they have checked their spam folders but it is not showing up there either.

I have had to cut, paste and resend personal email via my business account to insure the email gets through.

As for email being sent to my account, some gets through, but the rest? idk, Spam folder is empty.
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Exede Lindsey

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Hi Glenda, this issue may be tied our migration last night. Our engineers are currently working on the problems. I would suggest giving our Customer Care line a call at 1-855-463-9333 so they can address these email concerns for you and resolve quickly. Thank you 
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John Passalacqua

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I am an Exede Dealer. I installed/upgraded 5 customers last week. Calling the Customer Care Line only causes exacerbation and does not fix the problem. The Apple Genius Bar can not fix the issue on Apple devices as it is NOT their issue!

The issue must be on the new email server... and

 Brand new customers are suffering this issue too. After 2 hours of Exede advanced tech help and I could not get the new EXEDE email to work, even on my PC laptop. I was told to tell the customer that someone from Exede would reach out to them as soon as they can figure out the problem.

Heck of a conundrum. Do I continue to sell/install Exede and hope the software engineers come up with a fix before a customer throws a brick through my store window?  
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I called the customer care line and customer care could not help me. They told me the migration team (technical support) could help. I talked to the migration team and was told their scope of service was helping setup email clients and password resets. I was also told the migration has not been completed. I asked when it would be completed and was told it was beyond their scope. The bottom line is hopefully it will work when the migration is complete at an unknown date. I hope they let us know when it is completed. They should be keeping their customer informed and not in the dark.


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The problem is that the "addresses" have changed and the email won't "flow".  As customers that use a different end point to receive email (e.g. iPhone, Android device, mail clients like Outlook, etc) there are some settings which need to be changed.  There is still a help document that shows how to enable this on the Exede / Wild Blue support site. 

What we need from support are the "NEW" values for the POP3, IMAP, and SMTP servers so the services that handle delivery can actually deliver the email.  Without these new server settings, which tier 2 or tier 3 help desk personnel "should" have on a HOT SHEET, everyone will continue to be denied the services which we are paying for in advance of any usage.

ATTENTION EXEDE & WILD BLUE MONITORS - we NEED these values or your Service Level Agreements are being violated, and anyone from this point forward should receive credit on their account until remedied!

And if these values aren't the root of the problem, have the sys admins look to the MX tables, the DNS, and a few other spot.  But those details are getting WAY too far in the weeds. Praying the service provider fixes this boondoggle quickly.

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