Cannot log into secure sites

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  • Problem
  • Updated 2 years ago
Cannot log into any secured site. i.e. Exede account, hotmail, AVG, cannot sync WIN 10 mail, updates etc. without clearing history, cache, re-booting modem etc. Very annoying to have to do this every time I want to use the internet. Just started approx. 2 weeks ago. Can browse or download fine. Just can't do the stuff I need to do. Take the same computer to McDonald's and don't have to clear anything. Any ideas?
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Elaine Reseter

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Posted 2 years ago

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Brad, Viasat Employee

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Hello Elaine, 

This is an odd problem. Chances are there might be some setting on a browser or wifi connection that might have been inadvertently triggered or we have to do some advance diagnostic to find out why this is happening. You can try reaching our Tier 2 tech team at 855-463-9333 and they can rule out if this is an issue on our end or not. To be extra sure you can bypass the router and plug your computer directly into the modem and see if the problem still occurs (they'll probably make you do that anyway to rule out if the issue is router or with our service)