cannot get logged on for first time

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  • Question
  • Updated 4 years ago
  • Answered
I have tried several times to get registered as a new user but never can get past the first page. I put in my account number and phone number and click next but nothing happens. I am becoming very frustrated and unhappy.
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Christine Hobrock

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  • frustrated

Posted 4 years ago

  • 1
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Bev, Champion

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This is a public, peer to peer support forum. For account specific issues, you will have to contact Exede directly.

You can do that by emailing or, by calling 855-463-9333 or 855-465-3780. Include your account number, name, email and a description of the problem if you email them.
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Exede Lindsey

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Hi Christine, It would appear that you may be stuck on your “activation page”. You definitely would need to speak to our Customer Care to get this corrected, if they cannot correct this issue then a service call would need to be scheduled to complete registration. 

Customer Care/ Reconnects: 866.945.3258