cannot get logged on for first time

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have tried several times to get registered as a new user but never can get past the first page. I put in my account number and phone number and click next but nothing happens. I am becoming very frustrated and unhappy.
Photo of Christine Hobrock

Christine Hobrock

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Bev

Bev, Champion

  • 3051 Posts
  • 1273 Reply Likes
This is a public, peer to peer support forum. For account specific issues, you will have to contact Exede directly.

You can do that by emailing exedelistens@viasat.com or, by calling 855-463-9333 or 855-465-3780. Include your account number, name, email and a description of the problem if you email them.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Christine, It would appear that you may be stuck on your “activation page”. You definitely would need to speak to our Customer Care to get this corrected, if they cannot correct this issue then a service call would need to be scheduled to complete registration. 

Customer Care/ Reconnects: 866.945.3258