Cannot Disable Video Data Extender

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  • Problem
  • Updated 4 months ago
  • Acknowledged
There is a toggle for the video data extender on my account management dashboard.
It will not allow me to turn this feature off.
My browsers are the new Viasat browser, Google Chrome, and Firefox.
How do I disable this feature as I never download streaming data.
Thanks.
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MEM

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Posted 4 months ago

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Jim16

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It should turn off when you click on it.  It may tale a few seconds to switch off.
If you don't stream then this will not affect you even if it is on.
(Edited)
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MEM

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If my system behaved according to your response, I would not have posed the question. There would have been no need to ask for suggestions as to why it does not work according to design.
But thanks for your help!
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Jim16

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You are very welcome MEM. 
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VeteranSatUser, Champion

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If you never download streaming data, what difference does it make if it is on?
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MEM

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I do not know whether it will or will not help.
I will not know the answer unless I disable the video extender to compare results.
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VeteranSatUser, Champion

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All the video data extender does is slow your speeds on streaming video so that it comes across at a lower resolution. If you don't stream, like you say, you are not going to notice any difference in anything.
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Michael McDowell

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Try using Internet Explorer or Edge. 
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MEM

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Thanks Michael.
Your suggestion worked.
IE is the only browser that allowed me to turn off the VDE.
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Michael McDowell

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De nada!
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Andy Schack

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Now THAT'S interesting......why in the world would it require a specific browser to turn off the VDE???

I both love and hate technology.

Andy
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VeteranSatUser, Champion

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And the one browser I wouldn't expect to work if any didn't, and that would be Microsoft's!
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Michael McDowell

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I first noticed this problem back when I still had a Liberty plan on a vacation home system, when the VDE was first rolled out..  I had an installer friend who could toggle the switch from the eSVT but I couldn't toggle it from my control panel.  If I remember correctly, once he switched it off, I could turn it back on but not back off again.  That was when I started trying different browsers.    Can't remember now which browsers but different ones worked at different times. 
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GabeU, Champion

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IE is the only browser that allowed me to turn off the VDE.

I would migrate to something else, as IE is both a browser of yesterday and has been replaced by Edge.  Also, with the exception of plugging security holes, it's no longer being updated.    

As others have stated, if you're not streaming the VDE does not engage, so whether it's on or off makes no difference.  
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GabeU, Champion

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IE is the only browser that allowed me to turn off the VDE.

I would migrate to something else, as IE is both a browser of yesterday and has been replaced by Edge.  Also, with the exception of plugging security holes, it's no longer being updated.    

As others have stated, if you're not streaming the VDE does not engage, so whether it's on or off makes no difference.  
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Michael McDowell

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I primarily use the Viasat Browser, myself, but the curious thing is that only one of the 4 browsers that he tried would work properly with whatever code was tied to that control, on his system. Maybe because IE is sort of the "lowest-common-denominator"?
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GabeU, Champion

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Who knows?  Maybe the others have changed in the meantime whereas IE hasn't.  Maybe IE is the least susceptible, at this point, to small changes in a program/app.   
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Old Labs

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Now THAT'S interesting......why in the world would it require a specific browser to turn off the VDE???
Different java script implementations (and bugs) in different browsers... it's gotten somewhat better but programmers still have to account for java script differences among different browser despite standard syntax - some programmers will some wont.   

FWIW, the video data extender can and does impact non-video stream content - the video stream detection detection algorithm is particularly weak when the content source is secured (HTTPS/TLS) and appears to simply rely on the SNI extension of TLS (content type is unavailable) - that was also noted in a study of video throttling on other ISPs.

There was a user here while back who demonstrated that "video throttling" was indeed occurring for all content coming secured sources - some of those sources aren't limited to video content  .
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MEM

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One other point,
I resist updating any of my browsers in order to save data.
I update only as a last resort if I suspect problems.
Since I normally do not use IE, I have not updated it in at least 5 years.
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GabeU, Champion

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I resist updating any of my browsers in order to save data.
This could be why it's not working with them. 

Updating browsers also fixes new security issues.  It's generally not a good idea to not update your browser.  
(Edited)
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MEM

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One could just as easily conclude the opposite.
Perhaps IE worked in this case precisely because it was not updated.
My other browsers have all been updated within the last 6 months.
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wm4bama, Champion

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MEM, just a dumb question, but are you clicking on the white circle to the right of the green ON icon?  I just toggled mine back ON (green icon) to back OFF and no problems.
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MEM

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Yes, I have been clicking on the white circle where the cursor turns into a hand.
Now that I have used IE to make this toggle work properly, my Viasat browser also works as it should.
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Andy Schack

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Just a stab in the dark here but if you are on a plan like Bronze (360p), wouldn't that make the data ext a non-functional switch because it is predetermined?

Andy
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MEM

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Thanks for responding, Andy.
I am on the Liberty 12 plan.
The toggle switch for the video extender is colored green. It is not grayed out.
I have tried removing ad blockers and switching Java on/off to no avail.
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VeteranSatUser, Champion

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On that plan you most certainly should be able to switch it off.

Try a different browser as others have suggested. I find the bare bones Firefox install more reliable than any other browser when wondering if a browser is causing the problems
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Stephen Rice, Champion

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Have you tried installing the Viasat app on your phone? It gives you the ability to turn the data saver on/off without using a computer.

That's how I do it and it is super easy.
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Diana, Viasat Employee

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Stephen,  Thank you for suggesting the Mobile App. It is making it easier for our customers to access their account.

Here is the link to install it and the features available;https://help.viasat.com/internet/articles/General/Introducing-the-Viasat-Internet-Mobile-App
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Steve Frederick, Champion

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The video Data Extender is only available on Non Unlimited plans, such as Freedom, Liberty and Classic plans.