cannot connect with wifi devices

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  • Updated 3 years ago
i have an ipad and a cell phone and cannot connect to the wireless network
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jim lyons

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Posted 3 years ago

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Brad, Viasat Employee

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Hello Jim. The wifi not connecting could be a number of things: A wrong password to the wifi, the router being plugged in wrong, or the wifi being off on your devices. We only provide the internet signal, anything dealing with wifi would need to be handled by the manufacturer of your router (cisco, Lynsys, Belkin, Netgear) because there may be a setting that needs to be done. 
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Brad, Viasat Employee

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Of course if you plug a computer directly into the modem and it's not connecting to the internet, that's a different story and could very much be on our end