Cannot connect laptop, pc or smart tv using the wireless options. We have no issues connecting with our phones or iPads. If I use an Ethernet cable I can connect. But that is not a viable option. It was working for the laptop and pc since the update (Freedom 150 Boost 25) and the tv prior to the update.
I have rebooted, forgot the network and started over, hard shut down. I'm open to suggestions.
Diagnostics says my laptop is configured correctly but that the device or resource (DNS server) is not responding.
I have rebooted, forgot the network and started over, hard shut down. I'm open to suggestions.
Diagnostics says my laptop is configured correctly but that the device or resource (DNS server) is not responding.
Posted 3 years ago
Diana, Viasat Employee
I did call. It came down to what is believed an update to Windows 10. I thought I had deleted this but I guess I didn't. I leave it here in case others encounter a similar problem. Thanks!
Glad this problem was resolved Cindy, if you have any future questions or concerns feel free to send us an email at exedelistens@viasat.com. Thank you
It resolved the laptop and pc issues but not the smart tv. But we will eventually get it figured out.
What is the number to Microsoft? I'm having the same issue.
i did not contact Microsoft. I was instructed to hard code my IPv4 dns 8.8.8.8 and alternative 8.8.4.4 instead of using auto. On my iPad right now so I can't look up the exact settings/wording. But from the little I've read, it seems that this might be the 'generic' solution to the problem.
(Edited)