Cannot access WiFi or Router settings | Viasat Internet Community

I am a new customer, my installation was just completed about an hour ago. I'm trying to configure the ViaSat WiFi Gateway, so I went to its web interface at 192.168.100.1. That page opens fine, and gives me a kind of dashboard. At the top there are links to "WiFi Settings", "Router Settings", and so on. Unfortunately, these seem incorrect. For example, the "WiFi Settings" link goes to http://router.viasatmodem.com:80/WIFI_Setting.asp, which seems to be a dead page. But the bigger issue is, why is this going to the internet at all? It really should be some other page on 192.168.100.1.

I've tried resetting the device, but nothing has changed. Does anyone know how to fix this?

Andrew Snowden

2 Posts
0 Reply Likes

Posted 1 year ago

1 year ago

Brad, Viasat Employee

3552 Posts
1336 Reply Likes

That's odd. I would recommend calling our team at 855-463-9333 and we can get everything to work for you properly

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1 year ago

Andrew Snowden

2 Posts
0 Reply Likes

Thanks. I connected to the gateway through an ethernet cable and everything worked as expected. Before I was connected over wifi. I guess it's good for security reasons that one can't change settings over wifi, but it'd be nice to see an error message rather than just getting a page load error!

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1 year ago

GabeU, Champion

2461 Posts
1509 Reply Likes

It's likely that it's still trying access the settings in the modem. Many routers have what appear to be web addresses to log into them as an alternate to using a numerical IP, and they all start with "router". Netgear, Asus, D-Link, TP-Link, etc.

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2018-10-24T11:05:15+00:00

Old Labs (VS1-329-L12FZ)

4281 Posts
4367 Reply Likes

Yes most router's intercept the DNS request for router.xxx.com and return 192.168.1.1 or whatever IP address is assigned to the router - sounds like there may a bug or maybe intentional on the Viasat modem when using WiFi vs. wired.

1 year ago

DavidBrowserGuy, Browser Expert

132 Posts
83 Reply Likes

Andrew - Thanks for bringing this to our attention. I have discussed it with the engineering team and they are aware of the issue and are working on a fix.

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1 person likes this

1 year ago

Wes Menzel

79 Posts
14 Reply Likes

Have you tried:

http://192.168.100.1:8080/WIFI_Setting.asp

and/or

http://192.168.100.1:8080/Router.asp

(Edited)

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1 month ago

Chris Rockwell

1 Post
0 Reply Likes

Having same problem. I'm using EERO mesh connected through the ViaSat modem. Wasn't able to configure ViaSat modem in bridge mode so they are on two sub nets. I used to be able to get to the dashboard but not configuration. Now I can't get to either unless directly wired to modem.

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