Cannot access WiFi or Router settings

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  • Problem
  • Updated 3 weeks ago
I am a new customer, my installation was just completed about an hour ago. I'm trying to configure the ViaSat WiFi Gateway, so I went to its web interface at 192.168.100.1. That page opens fine, and gives me a kind of dashboard. At the top there are links to "WiFi Settings", "Router Settings", and so on. Unfortunately, these seem incorrect. For example, the "WiFi Settings" link goes to http://router.viasatmodem.com:80/WIFI_Setting.asp, which seems to be a dead page. But the bigger issue is, why is this going to the internet at all? It really should be some other page on 192.168.100.1.

I've tried resetting the device, but nothing has changed. Does anyone know how to fix this?
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Andrew Snowden

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Posted 3 weeks ago

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Brad, Viasat Employee

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That's odd. I would recommend calling our team at 855-463-9333 and we can get everything to work for you properly
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Andrew Snowden

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Thanks. I connected to the gateway through an ethernet cable and everything worked as expected. Before I was connected over wifi. I guess it's good for security reasons that one can't change settings over wifi, but it'd be nice to see an error message rather than just getting a page load error!
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GabeU, Champion

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It's likely that it's still trying access the settings in the modem.  Many routers have what appear to be web addresses to log into them as an alternate to using a numerical IP, and they all start with "router".  Netgear, Asus, D-Link, TP-Link, etc.   
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Old Labs (VS1-329-L12FZ)

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Yes most router's intercept the DNS request for router.xxx.com and return 192.168.1.1 or whatever IP address is assigned to the router - sounds like there may a bug or maybe intentional on the Viasat modem when using WiFi vs. wired.    
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DavidBrowserGuy, Browser Expert

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Andrew - Thanks for bringing this to our attention.  I have discussed it with the engineering team and they are aware of the issue and are working on a fix.
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Wes Menzel

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(Edited)