Cannot access WiFi or Router settings

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  • Problem
  • Updated 1 month ago
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I am a new customer, my installation was just completed about an hour ago. I'm trying to configure the ViaSat WiFi Gateway, so I went to its web interface at That page opens fine, and gives me a kind of dashboard. At the top there are links to "WiFi Settings", "Router Settings", and so on. Unfortunately, these seem incorrect. For example, the "WiFi Settings" link goes to, which seems to be a dead page. But the bigger issue is, why is this going to the internet at all? It really should be some other page on

I've tried resetting the device, but nothing has changed. Does anyone know how to fix this?
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Andrew Snowden

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Posted 1 year ago

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Brad, Viasat Employee

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That's odd. I would recommend calling our team at 855-463-9333 and we can get everything to work for you properly
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Andrew Snowden

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Thanks. I connected to the gateway through an ethernet cable and everything worked as expected. Before I was connected over wifi. I guess it's good for security reasons that one can't change settings over wifi, but it'd be nice to see an error message rather than just getting a page load error!
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GabeU, Champion

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It's likely that it's still trying access the settings in the modem.  Many routers have what appear to be web addresses to log into them as an alternate to using a numerical IP, and they all start with "router".  Netgear, Asus, D-Link, TP-Link, etc.   
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Old Labs (VS1-329-L12FZ)

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Yes most router's intercept the DNS request for and return or whatever IP address is assigned to the router - sounds like there may a bug or maybe intentional on the Viasat modem when using WiFi vs. wired.    
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DavidBrowserGuy, Browser Expert

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Andrew - Thanks for bringing this to our attention.  I have discussed it with the engineering team and they are aware of the issue and are working on a fix.
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Wes Menzel

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Chris Rockwell

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Having same problem. I'm using EERO mesh connected through the ViaSat modem. Wasn't able to configure ViaSat modem in bridge mode so they are on two sub nets. I used to be able to get to the dashboard but not configuration. Now I can't get to either unless directly wired to modem.