Cannot access using Viasat Internet

  • 1
  • Problem
  • Updated 8 months ago
  • Acknowledged
We cannot access when using the Viasat Internet. The site is up and can be accessed with the internet access on the phone and at the library. I'm guessing a DNS problem at the gateway. Last time I looked I was using the Sanderson gateway. Any ideas, VIASAT?
Photo of Richard L. Ray

Richard L. Ray

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Posted 8 months ago

  • 1
Photo of Jim16


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I can reach it.  Using the Viasat browser.....
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GabeU, Champion

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It's not secure.  Could the system be blocking it because of that?  
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David Ramos

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Im not trying to rub salt in an open wound, but I was able to get on the groomers site from your post. Not sure aboutbthe problem , you might, lol want to call support on this one
Photo of fmj77


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The site works fine for me and I'm on the Sanderson gateway. I don't think it's a DNS issue.
Photo of VeteranSatUser

VeteranSatUser, Champion

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You could always try a free VPN to bypass the Viasat DNS and see if that works.
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Steve Frederick-VS1/Beam314, Champion

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It works fine for me, Viasat browser, beam 314, central NYS.
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Matt B, Viasat Employee

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If others are able to reach the site from a Viasat connection, there's two possibilities- An issue with your computer is preventing you from reaching the site, or there's an issue with your account.

I suggest clearing cache and cookies from your browser, restarting it, and trying again.  If you're still seeing the same issue, try another browser or two.  If you have another computer, tablet, or cell phone, connect it to your Viasat service and try that way.

If you've done all the above and still aren't able to reach the site, then call into Customer Care at 855-463-9333.  Let them know what you've already tried, and expect that they'll ask you to try it again.  They can't escalate until they've followed all their steps.  
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Harvey Mueller

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I had the same issue trying to access my bank website -  Viasat tech support changed DNS servers from default and to and and viola no more issues.  Actually changed them in the modem so the new DNS servers propagate to all my PC's and cell phones on wifi.  I'm not familiar with what you are referring to Sanderson gateway but maybe this same issue is what you're seeing.