Data and Customer Service issues

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  • Updated 6 years ago
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  • (Edited)
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This company is a total joke. 

No customer service solutions. No tech support solutions. With tech support, they simply dust off the problem and blame the customer. 

Here are some canned and scripted excuses that I have received... beware. 

• ' The only explanation as to why you have been using so much data if you have never had this problem must be due to someone on your network hacking your router and using it for peer to peer file sharing ' 

• ' You do know that if you leave your browser window open, even if its only gmail, that you will constantly be using up your data..? ' [ this one had me almost lose my mind ] 

• ' If you're using all of your data and know that you have a secure network, you must be experiencing someone hacking your network from the outside ' 

• ' All of our modems are tested one by one to ensure that they are reading data properly ' Me: Every single one? ' Yep, we test each and every one... ' 

Also, 

"Supervisors" - both general and tech support, are not even close to equipped with tools to help. 

Total Joke. 

Have you experienced these issues? Please chime in... and have fun ! We're canceling our account for sure. 
Photo of Jeremy Mora

Jeremy Mora

  • 39 Posts
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  • Royally Pissed Off

Posted 6 years ago

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Photo of Jeremy Mora

Jeremy Mora

  • 39 Posts
  • 43 Reply Likes
The only way we dont cancel our account this week is to get a new plan with more than 25gb of data. We are somehow at 75gb right now and have NEVER had this issue. Ive been over this with so many people at your company. If you can get me on to the new freedom plan we'll stay, otherwise, game over. feel free to look at my usage. i know what it is, as ive been over it a ton of times now. none of it makes sense... 

We have never had this issue until now. 

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