Archived and Closed
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No customer service solutions. No tech support solutions. With tech support, they simply dust off the problem and blame the customer.
Here are some canned and scripted excuses that I have received... beware.
• ' The only explanation as to why you have been using so much data if you have never had this problem must be due to someone on your network hacking your router and using it for peer to peer file sharing '
• ' You do know that if you leave your browser window open, even if its only gmail, that you will constantly be using up your data..? ' [ this one had me almost lose my mind ]
• ' If you're using all of your data and know that you have a secure network, you must be experiencing someone hacking your network from the outside '
• ' All of our modems are tested one by one to ensure that they are reading data properly ' Me: Every single one? ' Yep, we test each and every one... '
"Supervisors" - both general and tech support, are not even close to equipped with tools to help.
Have you experienced these issues? Please chime in... and have fun ! We're canceling our account for sure.