Cancelling service

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I am moving to an area where I no longer need Exede.

How do I cancel?

After I cancel, does Exede come and pick up their dish and modem? How long does this usually take?
Photo of Matthew Cohen

Matthew Cohen

  • 0 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Alex

Alex, Viasat Corporate Communications

  • 675 Posts
  • 305 Reply Likes
Matthew, to cancel you'll need to call 855-463-9333. You will be responsible for returning the TRIA off the dish as well as the modem. We'll send you a box to ship it back to us in.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4368 Reply Likes
Photo of Diana

Diana, Viasat Employee

  • 2449 Posts
  • 481 Reply Likes
Matthew,  Thank you for asking about the disconnect process. Both Alex and Old Labs have provided the information to help you disconnect your account.  If you need any additional questions answered, please send an email to with your account and contact  information.