Cancelling service

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  • Question
  • Updated 1 year ago
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I am moving to an area where I no longer need Exede.

How do I cancel?

After I cancel, does Exede come and pick up their dish and modem? How long does this usually take?
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Matthew Cohen

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Posted 1 year ago

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Alex, Viasat Corporate Communications

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Matthew, to cancel you'll need to call 855-463-9333. You will be responsible for returning the TRIA off the dish as well as the modem. We'll send you a box to ship it back to us in.
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Old Labs (VS1-329-L12FZ)

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Diana, Viasat Employee

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Matthew,  Thank you for asking about the disconnect process. Both Alex and Old Labs have provided the information to help you disconnect your account.  If you need any additional questions answered, please send an email to with your account and contact  information.