After trying to solve the issue of disappearing data with NO SUCCESS for the last month, we became aware of AT&T Uverse now being offered at our address. Had AT&T hooked up today, works great and is faster and cheaper. Our headache is done. I hope the others experiencing the same issue find another company to go to. This was an unexpected surprise. I wish Exede would finally decide to start helping people although I don't have a lot of faith. Two escalation tickets later, we still had nothing resolved and no response unless we called them.