Cancelling our service!

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
After trying to solve the issue of disappearing data with NO SUCCESS for the last month, we became aware of AT&T Uverse now being offered at our address.  Had AT&T hooked up today, works great and is faster and cheaper.  Our headache is done.  I hope the others experiencing the same issue find another company to go to.  This was an unexpected surprise.  I wish Exede would finally decide to start helping people although I don't have a lot of faith.  Two escalation tickets later, we still had nothing resolved and no response unless we called them.
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Stacie Burgin

  • 4 Posts
  • 5 Reply Likes
  • happy, we have AT&T now!

Posted 4 years ago

  • 1
Photo of JEP


  • 987 Posts
  • 718 Reply Likes
Duh.  Satellite Internet vs. Fiber Optic delivery is a no brainer.
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Will Langley

  • 1 Post
  • 0 Reply Likes

You are of no help, please save your "duh" comments for someone with the same vocabulary disabilities

Photo of Exede Amber

Exede Amber, Employee

  • 135 Posts
  • 23 Reply Likes
Hello Stacie, we hate to lose you as a customer. Thank you for sharing your experience with us. I hope that you have great success with your families needs being met by your new provider.