Cancellation still requires return of TRIA???

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  • Question
  • Updated 4 months ago
  • Acknowledged
The Verizon trucks are up the road hanging fiber.  I'll be lit by 10/1 at the latest.  Am really going to have climb on the roof and pull the dish apart and send the TRIA back?
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Jim

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Posted 4 months ago

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Steve Frederick-VS1/Beam314, Champion

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Yes you will. It is in the contract you agreed to when you had the service installed.
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Bob Lexus

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Removing TRIA consists of either removing two bolts or 4 screws, depending on model plus disconnecting the coax.

Be sure to take a photo of all the parts in the return box before sealing up and then take another photo of the shipping label so you have the tracking number.
Insurance incase a dispute arises about missing parts or failure to ship
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Voyager

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Yes, “ayup ... that would be the rub” was pretty useless.
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Jim

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Actually, it quite succinctly states the issue, don't you think?  Unless the verbiage was lost on you...  try this...

Yes, climbing up three stories to take down the TRIA would be the issue.

Better?
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SonyaA

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wonder if you can add to their prepaid at the post office so that you can send signature required also??? 
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SonyaA

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wonder if you can add to their prepaid at the post office so that you can send signature required also??? 
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Harvey Mueller

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Yes, climbing up three stories to take down the TRIA would be the issue.

Well actually you don't have to climb those 3 stories.  You have options --
i)  pay the $300 for non-return of eqpmt
ii)  pay for a service call for installer to come and remove it  
iii)  if it was installed by a local reseller and not ViaSat they may come remove it for a reduced fee
iv)  pay a local handyman/neighborhood youngster to do it  

I live in a single story and the fixed wireless installer(s) removed the tria while they were on the roof after I left ViaSat.  
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Brad, Viasat Employee

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We do require that part to be returned to avoid a fee. If you call us at 855-463-9333 we can set up an appointment for someone to do it for you. 
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fmj77

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I wouldn't cancel with Viasat until you're actually connected with fiber. I've heard of too many people who end up at the back of the line and can't get hooked up. And like ExSat stated I believe it is $95 to send a tech over to take down the equipment. Totally worth it if you don't want to risk falling 3 stories and breaking your neck.
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ExSatUser

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Wonder what legalise they have if somebody gets hurt trying to remove Viasat equipment?
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Jim

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my thoughts exactly...
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GabeU, Champion

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Legally speaking, it's likely that they're safe, as, in the end, and again, legally speaking, it's someone's choice as to whether to retrieve the tria, they pay someone to get it for them (ViaSat), or they keep it and pay for it.  
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dsgavidia

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Why the hell would anyone want to keep equipment that doesn't deliver as promised?