cancellation

  • 1
  • Question
  • Updated 3 years ago
recently I cancelled my order for your service but was still billed the 99.99 and received nothing. Please let me know why I got billed for no service. thanks
Photo of joy bareta oliver

joy bareta oliver

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
If you did not get the service installed, you shoukd not be billed for anything. There is probably a hold on the funds, the hold will drop off in a few days. If that is whats happening, you didnt give much detail, hehe
Photo of Brad

Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Hello Joy,
Please email us at exedelistens@viasat.com with your information that you used to try to get the service (ie. phone number, address). I'll be more than happy to look into this for you!