Canceling service

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I called on 11/13 to cancel service as TWC Cable came thru our area and obviously we switched (no brainer, no data limit).  The gentleman I spoke to said he would give me a month free to not cancel at that time.  I said ok even though I knew we wouldn't use it.  I figured it was there, if something happened with the TWC we could revert back easily.  I recently got a bill for 9.99 for equipment rental for the month I was given free.  He did NOT tell me there would be any fee.  I was completely under the impression the month was free or I would have canceled the service at that time, I had no reason to keep it.  I just called Exede and pretty much all I heard was "I'm sorry ma'am, he was doing what he could to keep you as a customer", the woman couldn't comprehend what I was trying to explain....that if I knew there was a 9.99 fee I would have canceled as I wasn't using the service anymore.  If you look at my account NO data was used the whole "free" month.  Everything was already disconnected at our house.  I'm not happy that I was charged 10 bucks and not told about it.  Between that and the exorbitant data usage that could never be explained I'm tired of Exede.  Always an excuse, never a solution.  
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Andrea

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Posted 2 years ago

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Kaotic Technologies

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Pay the 10 and be done. If you truly hate them , walk away
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Exede Lindsey

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Hello Andrea, I’m sorry about the misunderstanding with your credits. If you were promised a free month of service, normally the monthly lease fee ($9.99) is not included, as the credit is only for the service itself. I would be more than happy to take a look at your account and further assist. Please send your account and contact info to exedelistens@viasat.com
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Andrea

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I just emailed the info.

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