Would have liked a trial period

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  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I have the US Cellular 4g HotSpot which is great if using just 2gb per month but my usage went up recently due to using Google Earth and a lot of research on the net.   Normally no video steaming or large amounts of photos, just the usual internet stuff.  My monthly payment of $20 ( it's and old plan grand-fathered in and no longer available) plus $10 per GB over my limit.  For this reason I looked into the Excede Liberty plan at 10GB per month and decided to have the system installed.  Things started going wrong from the moment I placed the order.  They DO NOT offer a trial period to see if the system will work for me, US Cellular gave me 30 days to try it out and if I wasn't happy I could cancel the contract, Excede does not.  Then they wanted my credit card or bank account number for automatic payments.  US Cellular doesn't do that!  Then I discovered that I have to provide my own router because Excede only provides the modem.  On the day of the installation I was told that my cable was not acceptable because it is RG6 CCS (Copper Clad Steel) and they can only use solid copper coax.  This is BS if your installation is under 100 feet.  The distance to my distribution panel is only 50 feet.  I should mention that I am a building contractor and electrical designer.  Although I knew that the ping rate for satellite is at best 700ms, and I had accepted this, I was going to go with the package but I felt that the whole package was not in my best interest.  It favored Excede totally and when you consider that I would have been locked into a two contract even if I was not happy with the service, my decision was to cancel the install.  I would have paid $70 a month for a slower Excede service (ping rate) versus my current billing of $70 to $120 per moth for the HotSpot which is very good and reliable.  Excede needs to change their polices to allow potential customers a chance to try what they have to offer before signing a two year contract.  One other item;  read the comments from people who did make the change from a HotSpot to Excede and you will note that the data usage went up by three to four times what they had been using with their old service.  How can that be?
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hot37v8

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Posted 3 years ago

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JEP

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One problem with trial periods for satellite is who pays for the installation?  With a cell phone, you just hand the cell phone back.  The business model that Exede has chosen is to have a 2-year contract to recover the installation expense.  And you can terminate after 30 days or 10 days, if you want but you will pay an early termination fee to cover the installation expense.  Actually, this is the same approach many cell phone companies use when they "give" you an expensive cell phone at a discount.

Copper Clad Steel coax is not approved for Exede installations even if it is 10-feet.  An installer that uses CSS may risk their certification if there is an installation audit or problems down the road.

I have heard quite a few accounts of data usage increasing when going from cell phone hot-spots to the Exede service.  The only thing I can think of is that the higher speed of the satellite Internet prompts web sites to send higher resolution graphics and update ads and such more often.  Countless users have monitored their usage with third party software and router firmware and found the Exede data accounting to be accurate.
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Old Labs (VS1-329-L12FZ)

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Operating systems, web sites, etc. all use any number of haphazard ways to determine whether a connection is metered.

For example later versions of Android use a DHCP vendor specific option to test for the presence of an "Android Metered" string (it appears some MIFI hotspots send this indicator and Android phones also send it when tethering and of course only Andriod queries it). Like Windows 8, 10 Android also allows explicitly setting/declaring the connection as metered. Of course, none of it makes any difference unless operating systems, applications and web sites actually honor those settings. It appears Apple is unaware of it - primarily because they feel there stuff don't stink. It also appears most of them also assume wired connections can't possibly be metered, can they???     

Under Windows 8 and 10 you can actually use the netsh command to declare a wireless connection as "metered" (useful if having a free zone and want to toggle it on/ogg via a scheduled task).

A standard, my kingdom for a standard... and not an RFC!
     
(Edited)
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LorrieL, Champion

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Those higher speeds do make a great deal of difference in usage.
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C0RR0SIVE

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 On the day of the installation I was told that my cable was not acceptable because it is RG6 CCS (Copper Clad Steel) and they can only use solid copper coax.  This is BS if your installation is under 100 feet.
CCS isn't acceptable what so ever for satellite equipment, regardless of distance, the engineers that design the radio, and modems determine the minimum required cable type, which is a cable that has a solid copper center conductor.
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hot37v8

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In reply to all.  Having a two year contract to cover the installation cost does not hold true.  If I were to cancel after 30 days I would owe $70 for the service plus $10 for the equipment rental and $345 in cancellation fees.  I would then have to ship the equipment back to Exede which means I have to go on the roof to remove it.  This was all verified by Exede.  As for the amount of data downloaded or uploaded, it does not mater if the data is downloaded or uploaded at 2gbps or 100gbps it is the same amount of data.  Speed has nothing to do with it.  The fact is that using Exede or any other satellite service has its limitations due to the ping rate.  At 700ms You will get very little streaming of video and no HD video let alone much in gaming.  This was verified by Exede.  The reality regarding CCS (Copper Clad Steel and SC (Solid Copper) coax is this.  CCS was designed for severe use in open areas because steel is stronger and does not stretch like copper.  Another fact is that the copper coating is what is actually used to carry the signal not the steel.  CCS and SC coax are both rated exactly the same for frequency lose at 55mhz, 1000mhz and 2250mhz per 100 feet.  The only difference is the resistance of the two coaxs which must be considered at very long lengths.  CCS has a resistance of 28 ohms at the center (steel not the copper coating) and 9 ohms at the shield.  SC has a resistance of 6.4 ohms at the center and 9 ohms at the shield.  In both coax cable the shield resistance is the same.  And this is for 1,000 feet of cable.  When you get down to 50 feet of CCS coax the resistance is only 1.4 ohms and again this is the steel center not the copper coating.  The satellite dish installers have said that SC coax can easily handle 200 feet in distance.  Well the resistance of SC at 200 is 1.28 ohms.  Get the picture?
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LorrieL, Champion

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You are comparing apples and oranges.  People who are thinking about getting satellite internet need to do their homework before getting it....like you did.  I managed to do this before signing on to satellite internet for the first time, even though I had minimal tech knowledge.  I just went online and read about satellite internet and read every word in contracts before signing up.

At some point you just frustrate yourself by comparing different kinds of service--will it work for you?  If yes, go for it.  If not, don't get that service.

So many of the people who have satellite simply don't have any other options. Like me.  I do not have access to any other kind of high speed internet.  Period.  

So I don't waste my time comparing how Exede does things to how some landbased internet provider I can't even get does things.  Or why.  That is how it is and I make my choices accordingly.

When and if some land based high speed technology becomes available where I live, I will probably switch. Why wouldn't I?  But I don't blame Exede for  not being what it was never designed to be. (competition for land based internet)

If you think Exede has done something "wrong" in terms of laws, regulations, and business practices, please report that to the FCC.



  
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JEP

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The cancellation fees are what pay for the installation.

The only thing that matter about CCS vs SC is that CCS is NOT APPROVED for installation.  Another issue is that the coax on the approved cable list has all been swept for impedance irregularities which cause reflections.  Your science may be good, but it doesn't trump the rules which are made to insure reliable service across several hundred thousand installations.  Cutting the corners here and there will result in many bad installations. 

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Jim, Champion

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One real life example of the difference in CC and SC - I replaced a run of cc with sc on an OTA antenna installation and the number of channels received went from about 6 to 8 to over 20. Changing the cable was the only change made. This is in an area about 30 miles from all the towers. Technicians argue all the time over issues like this. Another issue we like to argue about is proper grounding. But in the end Techs need to acknowledge that they have agreed to abide by industry standards and codes and do their work accordingly. It's okay to fight to change the bad rules but until they are changed you need to abide by them.
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Kaotic Technologies

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So what exactly is your issue? Its starting to look like you just want to argue. Sorry exede was nkt up to your expectations. Have a good day
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Diana, Viasat Employee

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Hi Hot27v8,  Thank you for your opinion and feedback. Is there is anything we can assist you? If so, please send an email to exedelistens@viasat.com with you account and contact information.