Would like to cancel

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
If shouldn't be this difficult to cancel service.. Everything is done online and because I refuse to speak to a sales person you won't cancel it online...That's crap.
Photo of Melissa Taylor

Melissa Taylor

  • 0 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Bev

Bev, Champion

  • 3076 Posts
  • 1291 Reply Likes
Mellissa, you will need to call 855-463-9333 to cancel your service.

As per the User agreement you signed when you got Exede Internet service "ViaSat does not accept notices of termination or suspension via e-mail or chat."  http://www.exede.com/documents/master/customer-agreement.pdf (Section 4.3)
Photo of Diana

Diana, Viasat Employee

  • 2243 Posts
  • 424 Reply Likes
Melissa,   I'm sorry we need to do your disconnect by a phone call due to our privacy policy.  Please send an email to us with your account and contact information. We'll give you a call to cancel your account. Thanks in advance.
(Edited)