Would like to cancel

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
If shouldn't be this difficult to cancel service.. Everything is done online and because I refuse to speak to a sales person you won't cancel it online...That's crap.
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Melissa Taylor

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Posted 2 years ago

  • 1
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Bev, Champion

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Mellissa, you will need to call 855-463-9333 to cancel your service.

As per the User agreement you signed when you got Exede Internet service "ViaSat does not accept notices of termination or suspension via e-mail or chat."  http://www.exede.com/documents/master/customer-agreement.pdf (Section 4.3)
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Diana, Viasat Employee

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Melissa,   I'm sorry we need to do your disconnect by a phone call due to our privacy policy.  Please send an email to us with your account and contact information. We'll give you a call to cancel your account. Thanks in advance.