can you reset my internet signal

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  • Updated 2 years ago
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Morris Bacon

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Posted 2 years ago

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Diana, Viasat Employee

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Hi Morris,  Please send your account and contact information to exedelistens@viasat.com. We'll check it out and find out what the issue is. Thanks
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Jim, Champion

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Morris, For best results you should send your account info to the address Exede Diana gave above. I took a look at your modem stats and your signal is very erratic rarely meeting target values. First suspicion is that your dish may be moving around. Are you able to check to see if it has loosened so that the wind can move it? Are you by chance in an area experiencing wildfires?
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Morris Bacon

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I called technical support and they basically told me I didn't know what I was talking about.  Any suggestions to get them to respond?
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J&J

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What do you mean by "reset my internet signal?"

You can reset your own, just unplug the modem, wait about 15 seconds and plug it back in.

If you want your data counter reset to zero used, wait until the end of the billing cycle, next day it will be reset to zero used. It happens once a month.