Can you "hibernate" for two periods each year or only one?

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  • Updated 11 months ago
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The Hibernation Plan allows you to suspend service for two to six months in on year. Is this limited to one period of suspension per year or can it be two periods, each lasting 2-3 months? For example, I would like to suspend it for September and October, then again January through March. Can I do that? Also, does the suspension have to be for an entire billing month or can it be prorated based on the actual start and stop dates?
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Greg Pfluger

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Posted 11 months ago

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J&J

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2 month minimum?  That sucks.  What if someone plans a big vacation and the whole thing gets cancelled or postponed?  You're out for 2 months?  Say it ain't so.
 
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Diana, Viasat Employee

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Hi Greg, Here is the information about the Hibernation Plan
1. You must be an active customer for 30-days prior to transitioning to the Vacation (Hibernation) plan

2. The account must be in good standing

3. The Vacation Plan (Hibernation) must be active for a minimum of two months / 60 Days

     Note: If you call back within the 60 days period, resume normal services.

4. The Vacation Plan (Hibernation) must NOT exceed six months in a rolling 12 month period.  (i.e. April 2016 - April 2017 or September 3, 2016 - September 3, 2017)

5. If you used 6 months of the hibernation plan you can transition back 12 months after you originally transitioned to the hibernation plan.

    For example, if you went on the Hibernation plan on October 1, 2015, and used all 6 months, you can transition back to the hibernation plan on October 1, 20166
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