Can Viasat hide behind their subcontractors and claim immunity for what subcontractors do?

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I have no axe to grind here, but I think Viasat customers should be aware of their rights. Some posters here would have people believe that Viasat is immune from any followup responsibility on their part. That it is the customer who accepts all responsibilities when things go wrong.
I see things differently. I have held off on posting this until a slow Sunday.

There is a famous case from Virginia history and the chemical industry’s wrongdoings that implies Viasat is not immune.

Allied Chemical invented a pesticide that they trademarked as Kepone®. For those that care, the chemical name is decachloroocta-hydro-1,3,4,-metheno-2H-cyclobuta[cd]-pentalene-2-one. It is a chlorinated biologically active synthetic molecule that kills insects. Allied management wanted the profits from making and selling this product but they did not want the environmental and health risk associated with it.

Therefore, they set up a subcontractor named LifeSciences to perform the final manufacturing step and sell this product. Both Allied Chemical’s operations and LifeSciences’ operations were located in Hopewell Virginia, on the James River. LifeSciences was inept and dumped their waste Kepone® into the James River and failed to provide adequate protective equipment for their workers. The workers quickly developed nerve damage from exposure to the active ingredient in Kepone®. The commercial and sporting fishing industry were killed off in the James River.

Both companies were sued, but Allied thought it had an iron-clad defense. Their defense was that they did not do the dumping and they did not expose the workers. It was LifeSciences’ fault entirely.

Without going into any more details, neither company is around today because of this. The fine was $200 million dollars in 1975 dollars for both companies. Allied could not delegate their responsibilities to another company and expect to be legally protected.

The above is more extreme than Viasat’s actions. However, the precedent has been determined. Companies cannot hide behind sub-contractors who are preforming services for the parent company.
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M.E.M.

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Posted 1 year ago

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GabeU, Champion

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Completely different set of circumstances and a very different type of relationship between the two entities.  
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M.E.M.

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Although you may see it as unrelated, I don't. I worked for a large US corporation at that time. Because of this event, we were told that companies would be responsible for their products "from cradle to grave". No longer could companies hide behind sub-contractors to avoid responsibilities.
On another note, I expected no one to actually read my hard to follow post. You must have a high threshold for verbal pain. You might be the only one to have read my post.
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Michael McDowell

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Yep...Nope...Maybe?  Oh well!
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Jim16

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Nice to see he has no axe to grind....
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BBwithdrawls

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I think you are correct , at the end of the day the customer signs a contract with Viasat not the subcontractor , if the install is done incorrectly the company should and often does stand behind it , is there a particular instance/example  you are referring to 
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GabeU, Champion

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I didn't say I saw it as unrelated, I said it's a completely different set of circumstances and a very different type of relationship between the two entities.  

Also, just so there's on confusion and/or assumption, I'm not saying that ViaSat shouldn't be, or isn't, responsible for anything and/or everything the subcontracted installer does.  
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M.E.M.

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Jim16,
I really have no axe to grind. I have not had a Viasat sub-contractor visit me in years.
And when they did, Viasat accepted responsibility for the sub-contractors actions.
I have never paid for a technician's visit and I have never paid for easy care. 
Viasat has even gone so far as to give me three months service for free because of a technician's mistake. And no, I did not ask for the freebie. They volunteered it on their own.
So no, I really have no axe to grind. As I said in my post, I was just making others aware of their possible rights, based upon the complaints that I have read in this forum. You ought to know by now that if I say "I have no axe to grind" it must be true.
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Jim16

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You are allowed to start a post about the good things that Viasat has done for you in the past, as you have just stated in your reply.
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M.E.M.

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I have no problem praising Viasat when they deserve it. I have recommended Viasat to neighbors along with the caveat emptors.
However, that is not the purpose of this forum. There's where we disagree.
OldLabs, VetSatUser, and some others stick to the facts without prejudice. Clearly they want to help those with problems related to Viasat.
Even though Viasat Marketing Department finances this forum, I will not let myself be a marketing tool for Viasat. The previous Exede forum was much better at problem solving. I suspect that forum was not controlled by Marketing.
Anyone who defends Viasat, such as yourself, is off topic, even if what you say is true. This forum should not be an obstacle to Viasat users solving their problems. However, some posters make it appear that way.
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M.E.M.

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And one more thing. A Champion recently revealed that he received a water bottle as a token reward for being a Champion.
Probably unintentional, but the symbolism could not be avoided. A Champion carrying the water for Viasat.
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Jim16

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O.K.  Fair enough.  But people do come here to find out about Viasat.  And because all of the posts appear to be about problems and are hostile, people will come away thinking the worse.  That is the overwhelming problem with forums like this.  If I was a person coming here to see if I wanted to subscribe, I would think Viasat was the worse internet on the planet and would not subscribe.  I did subscribe and they are the best internet provider I have ever had.  So there are going to be a few of us who will make sure that equal time is given to the good side of Viasat that hundreds of thousands of people enjoy. ( And I have never received anything from Viasat except great internet service. ) ( HAY !  Why the heck haven't I received anything? ) :)
(Edited)
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GabeU, Champion

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M.E.M.,

If you're referring to me regarding the water bottle, it was from HughesNet, NOT ViaSat.  I have no connection to ViaSat whatsoever, save for being a part of this Community. 

I'm not a Champion on this board because I have ViaSat, which I don't.  I'm a Champion on this board because of my knowledge of satellite internet and computers and because of my ability to help in those areas.  No one buys my praise, criticism or help. 

And the water bottle I got from HughesNet was a "thank you" for my efforts in helping my fellow customers on the HughesNet Support Community.  Nothing more.  It wasn't an attempt to buy my praise of their service.  
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James Besser

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water bottle nice they did that, I got a paper cup from were I work for 39 years LOL
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VeteranSatUser, Champion

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Gabe, you don't have Viasat do you?
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Toy House

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Ok let me tell you my experience with ViaSat yes THE WORST company ever.
I didn't read the blogs prior to doing business with them ( I wish I had ). I placed my order June 25th a was given a Thursday install date June 28th between 11 AM and 2 PM. I thought great. So I cancelled my vacation with my family and move the 2 days I had planned for 5th and 6th of July. I called at 11:30 AM to ask there eta I was told anytime, then call again and was told he was having issue with last install and would now be 5 - 8 PM called again at 8 pm and was told another lie. The company I was dealing with was a dispatcher company out of Monterey Mexico and they were blaming the installers company that ViaSat was using. Bottom line I was given the run around, called multiple times, spent multiple hours on phone, listened to multiple lies, drove 300 miles, spent over 100.00 on fuel, and wasted 2 vacation days that I could had spent with my family. 
So I got a call back on Monday as a follow up from the operation folks wanting to reschedule my install. They wanted again to do it during the week, I explained I wasn't able to take more time off during the week on a maybe they would show up. She scheduled for Saturday 8 - 11 AM. I call customer service to confirm that everything was a go and then after an hour on the phone with Rob we found out the install address on the order was wrong, ( not sure that may have been another lie ) and the only way to fix was to cancel the order and start over thus loosing my install date and time. After getting transferred over to the sales department they stated they were having issues with the software they used and couldn't create a new order for me. Again they are blaming someone else. NO ACCOUNTABILITY, ALL THEY HAVE TO OFFER IS EXCUSES. YES THE WORST INTERNET PROVIDER ON THE PLANET.

Oh wait that last part is not correct they never could get it installed to provide internet in the first place. So I guess I don't really know about there internet.

Bottom line they outsource everything and blame everyone except themselves. 
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Andy Schack

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The above post is a perfect example of why a potential customer should go through a local dealer. On Viasat's website there is a "find a retailer" tab, put in your zip and you'll see a listing. If they are listed as Elite then they are a larger dealer and do more sales. Personally I suggest going with a dealer who has an actual store location....they have more "skin in the game" and will be there when and if you need them. 

Andy
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GabeU, Champion

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Gabe, you don't have Viasat do you?
No, I don't have ViaSat.  I have HughesNet.  You never know what the future holds, though.  :)   
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Jim16

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I didn't call Hughesnet, or have them install their internet.  So they are the worse internet company in the world.
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HiddenOkie

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It's a more complicated scenario when dealing with vicarious liability than it would be if you were talking about an actual employee.  Subcontractor liability would extend to Viasat in the event something dreadful happened such as an injury or death at which time Viasat would subrogate to the contractor's insurance first.  This is the case with Uber and Lyft with the list of complaints and suits that emerged from their service.  All that Viasat would be responsible to pay would be whatever the jury awarded above the damages covered by the contractors own liability insurance.  As for quality of service complaints or misstatements made by contractors, Viasat can screen all that they want, but everyone will have a different take on the service.  Some will adore it and others not like it so much.  That falls in the category called life.  Personally, I do not get the "up to" speeds advertised, but my service is adequate for what I do and I'm fine with that fact.  I don't need 900 gig download capacity because we don't have seventeen x-boxes running in our house.  I can watch a movie, download a game, gorge myself on as much porn as I can stand, and even send an email.  What more could I ask Viasat to do for me?  The number one complaint I have about satellite internet is many people don't understand the nature of what type of service it truly provides.  It's not cable and it's not fiber.  It is; however, a good alternative to having nothing at all.
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GabeU, Champion

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HiddenOkie,

Basically, the speeds are advertised as "up to" because there are far too many variables to be able to guarantee any speed.  Customer load/usage, the infrastructure, the net as a whole, "acts of God", etc.  A slew of things can affect service, so they can't give a guarantee.  
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Steve Frederick-VS1/Beam314, Champion

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At my lake cottage I have an old grandfathered plan on Spectrum cable, formerly Time Warner. It is "up to" 3 Mbps download, and it only costs me $16 a month. Very seldom do I get more than 3 Mbps, and other times, like last evening during prime time, I was only getting 0.33 Mbps. I have the option to upgrade to the 50 Mbps plan, but that would cost me close to $50 a month. I normally can stream using my Roku Ultra in HD without buffering. High speeds aren't really that necessary. BTW, there are sometimes 6 users on line, and we still get decent internet.
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VeteranSatUser, Champion

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For $16/month I don't think you have much to complain about.

Now, for people that have up a Freedom plan for the lure of "up to 25Mbs" and an "unlimited" plan, I can see how that is frustrating!
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James Besser

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I have freedom plan at 70 years old can run faster then viasat internet speeds been getting bad