Can someone please explain this to me?

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  • Updated 2 months ago
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We are part time RVers and left for a 3 month trip putting our bronze unlimited plan on hibernate. When we returned home and called to have our plan taken off hibernate and reinstated we were told our plan was no longer available and that we'd have to choose one of the Liberty plans. (When I checked our zip code on the viasat website for available plans it showed the unlimited bronze, silver, gold and platinum plans.) When my husband asked about pricing for the Liberty plans, he was told they weren't available to us either but the rep put us on the Liberty 12 (?) so we could see what was available, which according to our account is nothing...no plans available. So, by agreeing to an additional 2 year contract we're getting a new modem for viasat 2 and our unlimited bronze plan. We've only been with viasat for about 6 or 7 months and this is just the latest issue we've had. Will we lose our plan again if we put it on hibernate when we travel? We can understand having to move to viasat 2 but why do we have to commit to 2 more years just to get the plan We're paying for?
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Cyndy

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Posted 2 months ago

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Harvey Mueller

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Yep. If you lose your plan, that negates the cost savings of hibernation. You could win if better new plans are available but lately the new plans have less priority data and slower speeds for more money.
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VeteranSatUser, Champion

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It is not talked about enough, but putting a plan in hibernation may lose that plan if it is no longer available for your beam. Since you had to move to Viasat-2, that too requires a new two year commitment. Chances are it wont happen to you again for at least a few years, as now you are on the newest satellite and plans "should" remain static, at least for now.

Bottom line. Hibernation mode might not be with the risk. It sounds good, but you could end up with a worse plan paying more money than if you just kept paying on your old plan.
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Cyndy

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Well, today we had our new Viasat 2 modem installed with the unlimited bronze plan. Sure enough we're getting ridiculously slow speeds...so slow that my husband can't even read an RV blog that he follows. So we called tech support. Yes, we understand that our plan promises 'up to ' 12 mbps download...so I guess that means 1 to 2 mbps or less. Uploads are in the .09 mbps range. Tech support couldn't test our speeds due to how slow it is and asked us to call back tomorrow during non peak hours. I'm using our broadband internet to post this as its presently faster...which is just sad. Having had these issues before while on viasat 1 and being told then that viasat 2 would be so much better, I'm really not holding out much hope for even getting half of the stated download speeds promised.
(Edited)
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VeteranSatUser, Champion

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Something isnt right. Your speeds should not he THAT slow. I question if the install was done right or you have bad equipment.
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Oliver

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You got the triangle shaped modem yes? That one is VS2 thought the minimum for those was up to 25....
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VeteranSatUser, Champion

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In theory yes. But not all V2 plans are delivering up to 25Mbps
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Diana, Viasat Employee

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Hello Cindy,  The reason for the new 24-month contract is due to the new equipment you will receive.
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Cyndy

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Update: Tier 3 tech support found a problem with our connection and fixed It! Finally got decent speeds though it did drop down to 2 to 3 mbps this evening, due I'm sure, to heavy usage. Hopefully it will continue to give us good speeds during off peak hours and we won't have any further issues. Just wanted to report a successful contact with tech support and send our thanks.