CAN SOMEONE HELP ME WITH MY EXEDE INTERNET SERVICES?

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  • Updated 3 years ago
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ON THE 16TH OF AUGUST, I CALLED EXEDE TO HAVE MY COMPUTERS TO BE OPTIMIZED BY A NEW SERVICE THEY WERE PROMOTING CALLED LOGMEIN123.COM.  IT'S SUPPOSE TO BE A SERVICE SIMILIAR TO AOL AND VERIZON, TO REMOVE MALWARE, AND VIRUSES FROM YOUR COMPUTER TO MAKE IT RUN FASTER AND BETTER.  TO MY HORROR, THAT DIDNT HAPPEN.  I HAD A TECH SUPPORT PERSON WHO TOOK OVER MY COMPUTERS TO CLEAN THEM.  BEING HONEST THE TECH SUPPORT WHOS ID IS SLV1109 NAME STEVE DID TWO OF MY DESKTOPS. THE FIRST ONE WAS A EMACHINE AND HE DID A MARVELOUS JOB ON IT.  BUT THE OTHER ONE NOT SO LIKELY.   
THE YOUNG MAN WORKED ON THE COMPUTERS FOR APPROXIMATELY 2 PLUS HOURS AND WHEN HE WAS FINISHED I ASKED THIS YOUNG MAN AFTER HE WAS FINISHED TO ELIMINATE ONE OF THE USER NAMES ON MY COMPUTER SINCE I RARELY USES THAT USERNAME. WHEN HE ATTEMPTED TO DO THAT, THE COMPUTER WENT DOWN AND STAYED DOWN.  SO FOR AN ADDITIONAL 2 HOURS HE TRIED HIS BEST TO GET IT BACK WORKING TO NO AVIAL.  AFTER 12 MIDNIGHT, HE SAID HE WILL CALL BACK THAT MORNING TO RETRY TO GET MY COMPUTER UP TO PAR AND IF HE COULDNT HE WOULD HAVE HIS SUPERVISOR CALLED SIMON SLV1802 TAKE OVER AND SEE WHAT HE CAN DO.  AFTER 5 TO 7 MORE ATTEMPST TO HAVE THE COMPUTER TO REBOOT IT FAILED.    HIS SUPERVISOR STEVE CALLED DAYS LATER AND INFORMED ME THAT THE COMPUTER HAS CAUGHT A VIRUS AND THAT I NEEDED TO INSTALL THE SOFTWARE MICROSOFT WORD 7.0 ALL OVER AGAIN. AND THAT BY DOING THAT I WOULD GET THE  COMPUTER RUNNING ALL OVER AGAIN, BUT I WOULD LOSE ALL PREVIOUS DATA. 
I TOLD HIM, SIMON THAT I DONT HAVE THE DISC'S TO THAT BECAUSE THE DESKTOP CAME ALREADY INSTALLED WITH IT. I SAID WILL THE COMPANY SEND ME A COPY OF THE DISCS AND HE SAID NO.  HE SAID FOR ME TO GO TO A  COMPANY, COMPUTER REPAIR STORE, GET IT REINSTALLED, GET THE INVOICE AND THAT THE COMPANY WILL REIMBURSE ME ONCE THE COMPUTER REPAIRSTORE FIXES IT.  
NONE OF THAT HAPPENED THE YOUNG MAN OUTRIGHT LIED TO ME AND LIED ON ME.  WHEN I CALLED THE CUSTOMER SERVICE DEPT TO LET THEM KNOW WHAT HAPPENED IT WAS A NIGHTMARE. THE FIRST TWO LADIES NEVER HEARD OF THE PROGRAM LOGMEIN123 OR WHAT THEY DID. NO CLUE.  THE THIRD LADY WHO DID KNOW SAID THAT THE TECH HAD NO RIGHT TO SAY THE COMPANY WOULD PAY FOR THE DESKTOP. ITS NOT THEIR POLICY.  AFTER A LONG AND VERY IRRITATING CONVERSATION WITH THIS LADY WHO WOULDNT IDENTIFY HERSELF OR EVEN GIVE ME HER ID NUMBER, CALLED ME A LIAR AND WAS VERY OBNOXIOUS. HER NAME WAS SUSAN MEMBER ID 1000008 OR C1000080.  SHE CLAIMS SHE WAS A SUPERVISOR.  THE LADY SCREAMED AT ME, CALLED ME A LIAR AND THEN SUSPENDED MY  ACCT, SAYING THAT I NO LONGER WANTED SERVICE.  THE TWO TECH ACCORDING TO THIS LADY STATED THAT THE COMPUTER WAS ALREADY DAMAGED AND THAT IT NEVER WAS REPAIRED BY A TECH SINCE IT ALREADY HAD THE VIRUS. IN FACT SHE SAID IT WAS NOT FIXABLE AND WASNT ABLE TO GO ON THE INTERNET.  THAT WAS NOT TRUE CAUSE HE GAVE ME A SIX DIGIT CODE TO HAVE ACCESS TO THE COMPUTER. HOW COULD TWO TECH MEMBERS AND A SUPERVISOR BE THAT  IRRESPONSIBLE AND REPRESENTING EXEDE, BY NOT TELLING THE TRUTH AND POOR CUSTOMER SERVICE REPRESENTATION.
ALSO THATS A SERVICE THAT EXEDE OFFERED AND GIVE AND IF THEY HAVE TECHS THAT WOULD AND COULD DAMAGE A CUSTOMER'S COMPUTER, THEY SHOULD BE LIABLE TO FIX IT, REPAIR IT OR REPLACE IT.
MY NEXT STEP I WAS TOLD WAS TO WRITE TO CORPORATE HEADQUARTERS, BECAUSE THEY ARE THE ONLY ONES THAT HAVE THE AUTHORITIES TO DO ANYTHING ABOUT IT.  
CAN SOMEONE PLEASE HELP ME OR ADVISE ME ON WHAT I CAN AND SHOULD DO. TO GET MY COMPUTER OUT OF THE SHOP WOULD BE 105.00 AND THE DUE DATE IS FASTLY APPROACHING WHICH IS 9/18/2015.
SINCERELY YOURS
MAURICE  
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MOE REESE

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Posted 3 years ago

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Knight Rider

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Maybe one of the mods here have heard of this being offerend by Exede but toy knowlage I have not heard Exede offering computer repair service. Secondly Microsoft word being reinstalled has nothing to do with the operation of the computer. All that does if give you the ability to type up letters and such. What exactly is the computer doing when you turn it on? Like what screen do you see on start up and how far does it boot up? Do you actually get to your desktop?
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James Morris

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Sounds like a scam to me.
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Corey E.

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I do know this, Exede is offering PC-Tech support. In-fact when I called in to them a couple of months ago, they fixed my PC free of charge. They have to access your PC by remote access via the internet. I some how got a virus that actually went around my virus protection and could not be picked-up by no other. I am very technical when it comes to computers. I actually have my computer engineering, license. So that's how I knew I had a virus. But I had tried everything that I knew to manually go in and delete the virus but it had attached itself into a file that I couldn't even find. or even knew that I had, but with the help of Exede, the virus was successfully removed from my computer.
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bill nord

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Sounds fishy to me.  What's a computer engineering license?
Heard of A+ certification---MCSE.....
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Jim, Champion

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Google it. There is a lot of information about this scam online.
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Exede Lindsey

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Hello Moe, thank you for reaching out to us concerning this awfully strange experience. We truly apologize for the inconvenience you have faced. We would be more than happy to review your account and attempt to get this straighten out for your as best as possible with some research on our side. Please send your account and contact info to exedelistens@viasat.com. Thank you