can not access my account on computer or phone

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  • Updated 3 years ago
I can not access my account on either my computer or my mobile phone. I put in my email address and password and an error code comes up stating my account can not be accessed at this time.
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Linda Cox

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Posted 3 years ago

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Photo of J&J


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The customer portal works with a username and password.  If you entered your email address as the username when you signed up, that would be correct but most people think up a name and go with that.

If you are uncertain or need help logging in, call customer support and have your account number and the credit card you signed up with handy.  The credit card is required to identify you.

The phone number for Customer care is 855-463-9333 and I think it is staffed 24 hours a day but i may be wrong on that, try it and see.